What are the responsibilities and job description for the Debit Card Services Specialist position at PSFCU?
ESSENTIAL FUNCTIONS:
1. Represent the Credit Union to members in a professional manner and provide prompt, efficient and accurate service in
processing of transactions;
2. Provide member support for issues related to ATM and Debit cards;
3. Assist Employees, Employees’ families, and PSFCU Officials with their accounts;
4. Update accounts with new member information in all systems exclusive to each card type;
5. Order new / replacement cards;
6. Handle lost / stolen cards and blocked accounts;
7. Perform daily review of essential reports;
8. Review issues included in exception reports and recommend corrective actions;
9. Process adjustments, mismatches and exceptions;
10. Prepare various reports to effectively monitor activities, identify issues and trends, and recommend changes;
11. Handle mail returns including but not limited to plastic mailers, notification letters;
12. Handle Dispute and Fraud Claims;
13. Prepare documents and reports to CUNA for fraud, CAMS;
14. Review FICO alerts;
15. Process Cyber and Fraud Warnings;
16. Process uChoose requests.
17. Review and recommend adjustments to Fraud Monitoring Systems to mitigate the risk;
18. Identify areas that need improvements and make recommendations for enhancements;
19. Act as a liaison between the Credit Union and Third-Party Vendors and service providers;
20. Maintain comprehensive and in-depth knowledge of Credit Union’s policies and procedures and ensure compliance;
21. Temporarily increase transaction limit on debit cards in accordance with procedure;
22. Verify and release double authorizations in the Symitar;
23. Maintain professional and technical knowledge by attending educational trainings, seminars, and reviews of
business publications;
24. Effectively offer Credit Union products and services through the practice of established sales and service techniques;
25. Perform any other duties or responsibilities as may be required or assigned
Requirements:
- High school diploma or equivalent
- 1 - 5 years financial institution experience;
- 1 - 2 years experience as a customer service representative;
- Advanced computer skills and knowledge of computer software programs;
- Ability to cross sell products;
- Fluency in spoken and written Polish;
AN EQUAL OPPORTUNITY EMPLOYER
