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The Opportunity
Description
We're looking for a HR Coordinator , working in IT (excluding Telecommunication) industry in Atlanta, Georgia, United States .
- Provide superior customer service to employees and managers of the company via our Concierge customer portal, and other social channels.
- Support our knowledge base within Concierge; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees' self-service.
- Record and supervise all customer interactions using a case management tool responding to inquiries on benefits, time off, compensation, immigration, HR Policy and employee data.
- Follow through to ensure all assigned cases are resolved and closed timely and appropriately.
- Develop an understanding of Workday as a tool and leverage its capabilities for manager and employee self-service process inquiries.
- Maintain appropriate level of process, program, and policy knowledge in order to assist employees.
- Proactively identify inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and / or manager's experience with the process.
- Assist with User Acceptance Testing for system enhancements.
- Process corrections or transactions not handled through Employee or Manager Self Service in Workday.
- Participate in projects to further improve and modernize ES People Services processes for a seamless employee experience.
Our Client
Experience Required for Your Success
What Do You Think?
Does your experience reflect what it takes to be successful in this role? Do the work and challenges get you excited about what's possible?
