What are the responsibilities and job description for the Hotel General Manager position at PSL HOSPITALITY?
Overview
We are seeking a dedicated and experienced Hotel General Manager to oversee all aspects of our hotel operations. The ideal candidate will possess a strong background in hospitality management, demonstrating exceptional leadership skills and a commitment to providing outstanding guest services. As the Hotel General Manager, you will be responsible for ensuring the smooth operation of the hotel while maintaining high standards of service and guest satisfaction.
Duties
- Lead and manage daily hotel operations, including front desk, housekeeping, and maintenance departments.
- Develop and implement operational policies and procedures to enhance efficiency and guest experience.
- Oversee guest services to ensure a high level of customer satisfaction and address any concerns promptly.
- Manage human resources functions, including hiring, training, and performance evaluations of staff.
- Coordinate with department heads to ensure seamless communication and collaboration across all hotel functions.
- Monitor financial performance, including budgeting, forecasting, and cost control measures.
- Conduct regular inspections of the property to ensure compliance with health and safety regulations.
- Foster a positive work environment that encourages teamwork and professional development among staff.
- Handle night audit processes as required to maintain accurate financial records.
Qualifications
- Proven experience in hospitality management or a similar role within the hotel industry.
- Strong customer service skills with a focus on enhancing guest experiences.
- Excellent phone etiquette and communication skills; multilingual abilities are a plus.
- Knowledge of front desk operations and night audit procedures.
- Ability to lead a diverse team effectively while promoting a culture of excellence in service delivery.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Familiarity with human resources practices related to recruitment and employee management.
- A passion for the hospitality industry with an understanding of resort operations is preferred.
Join us in creating memorable experiences for our guests while leading a dedicated team in an exciting hospitality environment!
Job Type: Full-time
Pay: $70,000.00 - $80,000.00 per year
Benefits:
- Employee discount
- Paid time off
Schedule:
- 10 hour shift
- Day shift
- Evening shift
- Morning shift
Ability to Commute:
- Merrillville, IN 46411 (Preferred)
Ability to Relocate:
- Merrillville, IN 46411: Relocate before starting work (Preferred)
Work Location: In person
Salary : $70,000 - $80,000