What are the responsibilities and job description for the M.A/RECEPTIONIST position at PsychiaTreat?

Job Description

PsychiaTreat is a veteran-owned, mission-driven company focused on providing accessible, compassionate mental health services to veterans, first responders, and their families. We offer comprehensive care that is covered by insurance and are dedicated to making high-quality, personalized mental health services available to those who need it most. Our goal is to create a supportive environment for patients while ensuring they receive the care they deserve.

Job Overview

We are seeking a motivated and organized Medical Assistant / Receptionist to join our team at PsychiaTreat. The ideal candidate will play a vital role in supporting our providers and delivering exceptional care to our patients. You will be responsible for coordinating and scheduling appointments, facilitating communication between patients and providers, and ensuring a seamless experience for all involved. In addition, you will engage in phone-based customer service and sales when needed, handling patient inquiries, promoting our services, and following up on warm leads.

Key Responsibilities

Scheduling & Coordination :

Manage and coordinate appointments between patients and in-office providers.

Ensure all patient visits are appropriately scheduled and that the care process runs smoothly.

Update and maintain accurate patient records.

Patient Communication :

Answer incoming calls, respond to inquiries, and address patient concerns in a professional and compassionate manner.

Follow up on warm leads, addressing any questions and converting interest into scheduled appointments.

Act as a liaison between patients and providers, ensuring timely communication.

Sales & Customer Service :

Confidently promote and sell PsychiaTreat's mental health services over the phone when prompted.

Assist with general patient onboarding and guide them through the process of starting care.

Administrative Support :

Handle patient check-ins and manage the office environment.

Assist with any additional office duties such as filing, data entry, and inventory management.

Why Join Us?

Be a part of a supportive team dedicated to making a difference in the lives of veterans, first responders, and their families.

Opportunity for growth and professional development within a mission-driven organization.

Work in a compassionate, patient-centered environment that prioritizes the well-being of both staff and patients.

If you are passionate about mental health care and have a strong administrative background, we encourage you to apply and join our team at PsychiaTreat.

Requirements

Qualifications

Proven experience as a Medical Assistant, Receptionist, or similar role in a healthcare setting.

Excellent verbal and written communication skills.

Strong organizational skills with the ability to multi-task in a fast-paced environment.

Compassionate, empathetic, and patient-focused.

Comfortable with phone-based sales and customer service.

Proficiency in office software (e.g., Microsoft Office, Electronic Medical Records).

Preferred Qualifications

Experience working with veterans, first responders, or within mental health services is a plus.

Knowledge of medical terminology and insurance processes.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Plan : Company match up to 4% of base salary

Paid Time Off (PTO) : Generous PTO policy in accordance with company standards

Sick Leave : In compliance with New York State regulations

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