What are the responsibilities and job description for the IT Help Desk Technician position at Psychiatric Medical Care?
Description
Location: Brentwood, TN- HYBRID SCHEDULE- MUST BE ABLE TO COME TO THE OFFICE A FEW DAYS A WEEK
Division: Psychiatric Medical Care LLC
Salary up to: $58,000 per year based on experience
Who we are: Psychiatric Medical Care (PMC) is one of the largest mental health management companies within rural hospitals across the United States. We currently partner with more than 250 facilities in almost 40 states. At PMC, we strive to maintain a culture of kindness and accountability. We embrace diversity, and inclusion and provide team member support. We encourage everyone at PMC to have a healthy work-life balance and bring their authentic selves to work every day. We also offer a variety of development programs, flexible work hours, and family-friendly benefits to all employees.
Competitive Benefits:
- Practically Free Dental & Free Vision
- Practically Free Medical Starting As Low As $20/Month
- PTO
- Matching 401k
- Furthering Education Assistance
The IT Help Desk Technician Position Summary:
The IT Help Desk Technician provides IT support for day-to-day operations across the company, primarily focusing on desktop support for Corporate employees. This position escalates issues to IT management when appropriate and helps create/maintain “level 0” self-help documentation. The role maintains employee accounts across multiple cloud platforms, coordinating with other Corporate team members and/or hospital IT members where appropriate.
Duties and Responsibilities:
The IT Help Desk Technician duties shall include, but not be limited to, the following:
- Responds to and resolves IT support tickets in a timely manner.
- Appropriately escalates IT-related issues, requests, and/or questions to IT management.
- Contributes to and maintains “level 0” self-help documentation on all company IT resources.
- Effectively manages employee account creation and/or edits in a timely manner.
- Coordinates information and issues with other Corporate employees and/or hospital IT members.
- Answers incoming end-user calls/emails and appropriately directs them to ticket creation and/or escalation.
- Assists end users with Windows 10 computer/desktop issues.
- Assists end users with peripheral and driver setup/maintenance.
- Effectively answers employee technology-related questions.
- Appropriately documents and maintains logs of remote support sessions.
- Maintains working knowledge of IT-related products and/or services used by the company.
- Performs other related duties as assigned by management.
Requirements
Education:
- HS Diploma required, with Associate's or Bachelor's degree preferred
Experience:
- Experience: 1-2 years of IT support experience preferred.
- Active CompTIA A Certification (1000 series) preferred.
- Competent in PowerShell 4 or higher preferred.
- Competent in iOS environment preferred.
- High-level knowledge of the Windows 10 environment.
- Previous healthcare software experience desirable.
- Demonstrable critical thinking skills.
- Excellent customer service skills.
- Excellent verbal and written communication skills.
- Proficient in problem-solving.
- Strong efficiency skills, able to properly prioritize and escalate.
- Ability to work independently.
- Ability to understand and follow written and verbal instructions.
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
- Ability to effectively communicate with people at all levels and from various backgrounds while exhibiting extreme patience and kindness.
- Commitment to excellence and high standards.
- Ability to manage priorities and workflow.
Salary : $58,000
