IT Help Desk I

At Prinova, our passion for food knows no bounds! With a rich history spanning over four decades in the food industry, we have established ourselves as a trusted global supplier and manufacturer of functional food ingredients, flavors, and aromas. With CUSTOMER FOCUS as our central core value, we put pride in our work to ensure the end user has a quality product.

For the past three years, Prinova has proudly received national acclaim as one of the Best and Brightest Companies to Work For® in the Nation, a testament to our status as an exceptional employer.

Guided by the renowned FISH® philosophy, we prioritize creating meaningful work interactions, fostering community engagement, and empowering professional growth, ensuring a remarkable and fulfilling experience for our team members.

IT Help Desk I

Department: IT

Location: Spring Hill, TN

Job Overview

The IT Help Desk I directs and coordinates local area computer network activities and supports the day-to-day operations of the IT Department. Provides internal computer systems support, troubleshooting, and system setup. Provides user technical training as directed.

Main Duties & Responsibilities

• Installs, and maintains local area network hardware, software, and telecommunications services such as personal computers, system software, software applications and new user setup;
• Enforces IT policies, procedures, and best practices;
• Administers the office telecommunications system including new user set up, training, and mobile devices;
• Trains users on software and equipment usage;
• Setup up new network areas; run data and phone cable, terminate to patch bay with RJ45 or appropriate connector;
• Maintain all printers and supply inventory in the facility; Zebra label printers, scanners, and copiers;
• Maintain badge system equipment; address door lock malfunction and system time zones;
• Maintain all security cameras and server; replace defective cameras and run cable as needed;
• Maintains all network cabinets and server room equipment; Network switches, media convertors, NEC SV8100 digital phone cabinets, UPS backups and servers;
• Maintains all Wi-Fi equipment such as Access points; adjust and replace as needed;
• Responds to the needs and questions of network users; provides Level 1 network support;
• Creates support tickets - IT ticket system - "Trackit" - for support requests;
• Collects physical inventory of all computer equipment and logs into tracking system;
• Escalates IT issues to Network Administrator & Senior Manager of Technology as appropriate;
• Assists with special projects as it relates to system software, software testing and report reconciliations;
• Performs network maintenance per plan; maintains log of maintenance performed;
• Assists users with electronic needs for meetings (projector, video conference, etc.);
• Follow cGMP guidelines and processes as established in department SOPs;
• Projects and other duties as deemed necessary.
  
  

Requirements And Skills

• High school diploma required;
• Associate degree or equivalent from a two-year college or technical school;
• Microsoft Office Certified;
• Six months of applicable experience in the IT area;
• Proficient in MS Office Applications and Citrix a plus;
• Strong, proven working background in help desk support;
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations;
• Ability to write reports, business correspondence, and procedure manuals;
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public;
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists;
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form;
• Have knowledge of Accounting Software, Contact Management systems, Database software, Internet software, Inventory software, Order processing systems, Spreadsheet software and Word Processing software;
• Ability to learn new concepts/hardware/technologies quickly;
• Ability to troubleshoot problems promptly and efficiently;
• Strong organizational skills;
• Ability to receive and follow through on assigned tasks;
• Advanced knowledge of general computer operations and concepts.
• Ability to sit and stand for extended hours;
• Ability to view a computer screen and type for extended hours;
• Ability to lift up to 40 lbs.;
• Work environment is normally in an office setting. Must be able to make rounds in a warehouse environment;
• Other physical requirements include occasional climbing, squatting, bending, and twisting;
• Ability to adjust work schedule as business requires.
  
  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.