What are the responsibilities and job description for the Patient Care Coordinator position at PT Plus?
Objective: Improve the patient experience at PT Plus clinics, convert consumers to patients, and ensure proper patient case setup. A personable individual who is passionate about patient care, helping others, and reducing access barriers to care at PT Plus clinics.
Essential Duties & Responsibilities:
- Medical Receptionist:
- Have a thorough understanding of care we provide, responding to inquiries
- Provide general knowledge regarding clinical skills, services and programs
- Greet patients upon arrival, assist with questions and concerns, and take payments
- Ensure patient paperwork is completed, scanned into EMR same day, and shredding upon completion
- Routine, light cleaning to maintain a neat clinic
- Maintain inventory stock for medical, retail, and office supplies
- Maintain schedule density for clinics via processes provided
- Patient Care Coordination:
- Manage central phones, check messages, and return phone calls within 24 hours/1 business day
- Manage incoming central faxes, reaching out to referrals within 24 hours/1 business day
- Daily Review of EMR Task list
- Perform a benefit check for rehab services and educate patients regarding fees for their services
- Complete Insurance Authorization process and forms as needed
- Maintain coverage throughout the entire POC, communicate with patient and clinical staff regarding interruptions or barriers to patient authorization, including when max benefits have been reached
- Other duties as assigned
Salary : $15 - $20
