What are the responsibilities and job description for the Learning Management System (LMS) Administrator position at PT Solutions?
The Learning Management System (LMS) Administrator is responsible for managing and overseeing the day-to-day operations of an LMS platform, including user account management, course setup and delivery, system updates, technical support, reporting, and ensuring the platform aligns with organizational learning objectives by providing training and troubleshooting issues for users across the organization. The work is performed under the supervision of the Senior Director of Learning & Development.
Essential Functions :
Works on assignments dealing with the routine and daily operation, use, and configuration of the LMS, and all training technologies.
Manages community areas within the LMS including functionality, appearance, tabs, and settings.
Identifies and communicates opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements.
Acquires and maintains knowledge of current technology as it applies to LMS software and other systems.
Maintains procedures and policies to ensure the security and integrity of systems / networks.
Writes and maintains technical procedures and policy documentation.
Collaborates with stakeholders on training needs and opportunities for the expansion of talent development within the organization.
Acts as an internal consultant by analyzing data and recommending solutions to utilize the LMS to deliver, track training and measure performance to meet organizational objectives.
Creates and updates resources to train and support learners on how to use the technology for online and professional development.
Organizes own work assignments to ensure completion of activities while providing best support to managers.
Maintains professional and technical knowledge while maintaining absolute confidentiality both of organizational issues.
User Management :
Creates user logins as needed and assigns user permissions.
Creates and manages user structures including the creation of user groups and learning cohorts.
Manages course enrollment including progress tracking.
Course Management :
Publishes and archives online or blended learning solutions, assigns training curricula, and adds and deletes resources.
Works with the Information Technology department to manage the course asset library.
Populates course information and assigns learners.
Develops and updates standardized tools and reporting for ongoing access to learning information; generates standard and custom reports.
Analyzes reporting data and recommends strategic direction to the practice, technical managers, or others, as appropriate.
Creates and manages the overall course structure and sets up course programs based on specifications from the instructional designer.
Manages tracking of course revisions and history.
Builds online assessments and evaluations in LMS for courses.
Manages relationship with third party vendor and facilitates the successful linkage of courses to the LMS.
Troubleshooting :
Provides troubleshooting assistance for users regarding accessing the LMS and courses.
Troubleshoots and resolves issues relating to system functionality and software systems.
Serves as point of escalation for support issues, which may include interaction with LMS vendor and other vendor support services.
Reviews and monitors system performance.
Works with instructional designers to troubleshoot and resolve technical issues related to accessing the LMS and course content.
Required Credentials :
Bachelor’s degree
Minimum of 3 years’ experience as an LMS administrator or in similar position
Technical skills including troubleshooting, and understanding of directory, file structures, and systems
Ability to collaborate with others at all levels of the organization as well as vendors
Coursework and / or certifications relating to learning management system administration preferred
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