Demo

Regional Director of Front Office Operations

PT Solutions
Charlotte, NC Full Time
POSTED ON 4/15/2025
AVAILABLE BEFORE 5/9/2025

As a Regional Director of Front Office Operations, you will lead and direct all operational components related to front office functions within each clinical point of service for PT Solutions for a designated region. General areas of oversight include but not limited to workflow design / redesign, process standardization, accountability, structure development, training, root cause analysis, oversight of practice management as it relates to patient intake, insurance verification, patient communications, patient satisfaction, over the counter collections, referral tracking and team development. This role will act as the key advocate and business leader for all functions related to the front desk working with all relevant associated departments as necessary for their region.

SUCCESS LOOKS LIKE

  • Create and improve standardized workflows across multiple site locations
  • Effectively communicate and lead change in a matrix organization
  • Teach, coach, present and facilitate at all levels of the organization from the individual practice level to executive leadership
  • Successfully lead cross-functional teams

BENEFITS

  • Competitive compensation with ability to earn performance-based incentives
  • Professional development and career progression
  • Fitness incentive, insurance benefits, employee assistance program, 401k and profit sharing, and PTO package to include employee illness bank (EIB) accrual
  • EXPERIENCE & EDUCATION

  • Bachelor's degree preferred
  • Management experience preferred
  • Minimum three years of healthcare experience required
  • Excellent project management and organizational skills
  • Ability to hold teams accountable and drive metric driven performance
  • High level of professionalism and emotional intelligence
  • Pay Range :

  • TBA per year
  • Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.
  • Schedule :

  • Full-time Mon-Fri
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