What are the responsibilities and job description for the IVR Audio and Localization Specialist position at PTP?
Job Description
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a IVR Audio and Localization Specialist to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate, and committed professionals who strive to be the best at what they do.
Responsibilities
- Manage a large corpus of multilingual audio IVR prompts.
- QA, edit and post-process multi-lingual audio files.
- Manage voice talent and localization vendor relationships including scheduling, remote coaching of recording sessions all over the world, preparing localization orders, coordinating feedback between the vendors and the PTP team, managing an IVR Style Guide and maintaining glossaries of vocabularies.
- Help gather customer requirements and assist with human / computer IVR dialogue design and localization.
Requirements
Desired
