Application Support II

Job Description:

• Application Support II

Key Responsibilities:
Video Conference Support:

• Conduct room checks for conferences.
• Troubleshoot and resolve issues with equipment, including sound and other technical checks.
• Support video conferencing tools (Zoom, Teams, etc.) and event-related tech setups.
• Ensure the smooth operation of systems, including Zoom Rooms and Hub TVs.

Stakeholder Meetings:

• Facilitate meetings and provide technical support to stakeholders.

Equipment & Systems Management:

• Work with AV vendors and manage equipment such as Exitrons.
• Oversee network basics and ensure AV systems are functioning.

Required Skills:

• AV (Audio-Visual) Expertise: Experience with AV equipment and systems.
• Zoom & Conference Technologies: Knowledge of Zoom Rooms and video conference tech.
• Ethical Support: Experience with providing ethical and reliable tech support.
• Networking Knowledge: Understanding of network basics.

Nice-to-Have Skills:

• Live Event Experience: Experience with live events and supporting their technical needs.
• Communication Skills: Strong communication and interpersonal skills.
• Equipment: Familiarity with equipment like Exitrons and collaborating with AV vendors.

Experience & Education:

• Experience: Minimum of 3 years in a similar role or field.
• Education: Bachelor's degree is a plus but not mandatory.

Note:

• Location: Austin, TX (Hybrid, Flexible)
• Duration: Until 12/31/2025
• Event/Support Role: Support for VP, including managing and configuring Zoom, Teams, and Hub TV systems for events and meetings.

Interview Process

• 2 rounds with Hiring Manager (HM).
• Panel interview.

Pay Range: $30 - $40

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

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