Customer Account Specialist I

Customer Account Specialist I

Richmond Virginia 23231

Possible Hybrid schedule after training

$18.00-$19.50 Hourly

Job Description:

• Working as a part of the Customer Account Management team candidates will assist the company’s residential customers with basic to complex residential inquiries to include: high bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customer’s needs, and provides detailed explanations/applications of electric rates to customers.
• Client is looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of Client’s Customer Account Management team for years to come.
• Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed.
  
  

Preferred Years of Experience:

• Minimum 2 plus years of experience in a inbound call center environment
• It would be a plus to also have experience with utilities
  
  

Education:

• HS/GED Required
• Associate degree prefer, not required
• Are there any specific companies/industries you’d like to see in the candidate’s experience?
• Customer Service fields especially inbound call center
  
  

Note:

• Candidates must be ready to start on day 1, if they do not arrive on day 1, they will be removed from the cohort.
• Please note no vacation will be taken within the first 90 days due to training schedule
• No more than 4 submittals per vendor/supplier
• Please include pre-screening questions at top of resume:
• Describe a time when you were faced with a new task where you had little to no experience. How did you handle the situation and what was the outcome?
• Describe your communication style when faced with difficulties (i.e. tech issues, late arrivals, etc).
• Describe a time when you found difficult to understand a customer and how did you approach that interaction?
• Pay Rate: $19.50
• Length of Assignment: 1 year contract – possibility for temp to perm with Client
• What is the preferred candidate location (local, non-local, remote?) and is there flexibility? MUST be only local or drive in candidates – this position will be a hybrid environment; this is not a 100% remote position.
• Commute should be no longer than 45 minutes.
  
  

Work Hours:

• The primary hours while in training are 8:00am to 5:00pm.
• Once they are trained to take “lights out” calls those hours could vary depending on the needs of the business.
• Most likely the schedule can be anywhere from 8.00 to 5.00 pm to 8:30 to 5:30 pm.
• Potential candidates should be flexible and willing to work extended hours, weekends and holidays.
• They should also be prepared to work in the office.
• This is not a remote opportunity.
• Will this candidate be dealing with Private Personal Information(PPI), Company Sensitive Information, or Credit Sensitive Information? yes - Will need a credit check
  
  

Top 3 Required Skills

• Must have customer-facing experience (in person or phone): 2 years or more
• Must have strong computer skills (Microsoft office, video conferencing, etc.)
• Must be able to multi-task between activities and screens during customer interactions.
• Experience working with the public where the customer experience is the main focus.
  
  

What soft skill requirements do you have?

• Must have STRONG interpersonal communication skills with customers, supervisors, peers.
  
  

Pay Range: $18.00 - $19.50

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision as well as 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.