What are the responsibilities and job description for the Microsoft Windows Migration Specialist position at PTY TECH LLC?
We are seeking a Windows Desktop Migration Specialist to join our team to support our client's Desktop Migration Project. Our client is a major financial services organization.
This is a contract position.
Overview
As a Windows Migration Specialist, you will ensure smooth IT operations (Windows Migration) with excellent customer service. You should work independently or as part of a team, diagnosing and resolving issues quickly and providing clear, patient advice. Proficiency in Microsoft Windows systems, and Microsoft Office suite is essential.
What You’ll Do
- Builds laptop/desktop with USB Stick or OTA
- Provide hands-on technical support and advice onsite
- Deliver exceptional support experiences to customers
- Address customer queries with patience and empathy
- Guide and train customers on technology and IT policies
- Educate customers on new technologies to enhance adoption
- Manage customer expectations for better IT support experiences
Skills You’ll Need
- Experience with Windows migration projects
- Outstanding customer service under pressure
- Discretion in prioritizing urgent matters based on business impact
- Troubleshoot and remediate complex issues, documenting changes
- Work independently while supporting the team
- Expertise in desktop hardware and system functional specifications
Skills That Will Help You Excel
- Experience with investment banking/trade floor clients is advantageous
- Knowledge of market data products (FactSet, Bloomberg, Eikon) is beneficial
- Excellent written and verbal communication skills
Qualifications:
- Previous experience in IT, customer service, or other related fields
- Prior experience supporting financial services clients (Banks, Investment Banking, Brokerage houses, etc.)
- Prior experience Installing, configuring, and troubleshooting desktops & laptops
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
- Has 3-5 years of experience
