Implementation Specialist 1

Public Consulting Group Implementation Specialist 1 Hartford, Connecticut Apply Now

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. To learn more, visit www.publicconsultinggroup.com.

Do you have the following skills, experience and drive to succeed in this role Find out below.

Our Education team offers consulting services and technology solutions to help schools, school districts, and state education agencies / ministries of education promote student success, improve programs and processes, and optimize financial resources. We work with clients to ensure all students have what they need to succeed.

Our Education Practice Area seeks an Implementation Specialist 1 for our Northeast Region. This is a remote position with some travel possible.

Duties & Responsibilities

• Maintains and monitors all office networks and technologies, including diagnostic / troubleshooting any network related issues using automatic and manual monitoring.
• Prioritizes and escalates issues to PCG level 2 and 3 support as defined in governing procedures.
• Performs periodic architecture reviews and updates.
• Documents all network and voice configurations.
• Follows best practice ITIL process, seeking continuous improvement of systems and processes.
• Acts proactively to identify areas for improvement.
• Records and tracks support incidents and requests. Escalate if necessary, and ensure that all decisions and actions taken, through to final resolution have been captured.
• Tests fixes to ensure that problems have been adequately resolved.
• Reviews IT vendor's proposals and invoices to ensure that contracted services are being delivered and managed in the most cost-effective manner possible.
• Researches and recommends software, hardware, and tools to meet business objectives.
• Assists external clients in the implementation of technical systems, software, or solutions.
• Learns web-based technologies and leads clients through implementation and training processes.
• Drafts updates to training manuals and other end-user documentation.
• Assists end-users with support inquiries utilizing multiple platforms.
• Coordinates with team if end-user inquiries need to be escalated.
• Assists in conducting online and on-site trainings.
• Assists team in developing specifications and testing technical development tasks.
• Assists in developing presentations for client stakeholders.
• Uses database management systems to gather and analyze data.
• Works within a team to accomplish other duties on projects to meet necessary deadlines.
• Manages PCG’s converged communications infrastructure through day to day hands-on tasks.

Required Skills

• Strong analytical skills, research and problem-solving skills.
• Excellent organizational, oral presentation and written communication skills.
• Ability to manage time to meet critical deadlines.
• Ability to work independently and with a team.

Qualifications

Bachelor’s degree or related field equivalent experience.

1 years of similar work experience preferred.

Certifications : Cisco, CCNA, CCNP, (CCIE preferred, not required).

Supervisory Responsibility

• None

Working Conditions

• Office or remote setting.
• Ability to travel up to 30% of time.
• Work off-hours or be on-call as required.

Compensation :

As required by applicable law, PCG provides the following reasonable range of compensation for this role : $50,000 - $62,000. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, and bereavement leave.

EEO Statement :

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and / or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

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Salary : $50,000 - $62,000