What are the responsibilities and job description for the Help Desk Technician position at Public Employees Retirement System?
Initial Posting Date:
03/07/2025
Application Deadline:
03/16/2025
Agency:
Public Employees Retirement System
Salary Range:
$5,052 - $7,640
Position Type:
Employee
Position Title:
Help Desk Technician
Job Description:
If you are an IT Support professional who is strong at providing good customer service while repairing and servicing the IT needs of the agency, can learn at a fast pace, implement new technologies, work with multiple stakeholders, is organized and a self-starter, this is the position for you.
The Public Employees Retirement System is recruiting for one (1) Help Desk Technician (Information Systems Specialist 4) position within the Information Services Division (ISD)’s Technical Operations Section (TOS).
- This is a full-time, Limited duration workload position. This position is expected to last through June 30, 2025; however, based on workload need and funding, it could end at any time, be extended, or become permanent.
- This position is based at our headquarters office in Tigard, Oregon. The successful candidate will be required to work 100% in the office for the first ninety (90) days before migrating to a hybrid work schedule consisting of working from home 2 days and working in the office 3 day per week.
- This recruitment will be used to establish a list of qualified applicants to fill the current vacancy and may be used to fill future vacancies as they occur.
- This position is represented by the Service Employees International Union (SEIU).
We serve the people of Oregon by administering public employee benefit trusts to pay the right person, the right benefit, at the right time.
What you will be doing:
As a Help Desk Technician (Information Systems Specialist 4) you will be a part of the Help Desk supporting the agency staff with their technological needs while providing top level customer service. Daily, you will be remediating Tier II level issues, fulfilling requests, setting up new employee workstations, creating and maintaining support documentation, and ensuring all end-user systems are functioning as intended. Occasionally, you will work with senior staff on project tasks implementing IT operational support plans while following IT operational and security policies and standards. PERS has 3 physical locations, a Salem office, Salem Data Center, and a headquarters office in Tigard. In addition, there are two cloud locations that serve the agency. This position is based out of the Tigard location and as needed, you will travel to the Salem office to maintain, upgrade, and troubleshoot any issues related to the end-user equipment
For a complete review of the position description, please contact recruiter
dawn.estby@pers.oregon.gov
Minimum Qualifications Required:
Help Desk Technician (Information Systems Specialist 4)
Three (3) years of information systems experience in: (IT Helpdesk Support);
OR
OR
(b) An Associate's degree in Computer Science, Information Technology, or related field, OR completion of a two (2) year accredited vocational training program in information technology or related field;
AND
one (1) year of information systems experience in: (IT Helpdesk Support).
Candidates who are the most competitive will possess the following skills, background, and areas of experience:
- Excellent organizational skills with strong attention to detail.
- Strong at learning and implementing new technologies.
- Experience with Tier II level technical support and quality documentation.
- Experience with imaging computers; MS SCCM experience preferred.
- Experience with Microsoft Windows, Microsoft 365, Identity management, and Microsoft Active Directory.
- Experience with ITIL framework and ITSM Foundation; Foundations v4 preferred.
- Experience in security remediation and solution engineering.
- Preference may be given to someone with certifications for ITIL Foundations, MCP, MSCE, HDI, and A .
Benefits of Working for the State of Oregon & the Public Employees Retirement System
Our team focuses closely on collaboration to support fellow teammates, while ensuring safety and looking for ways to innovate. Additional benefits include:
-
Work/life balance, 11 paid holidays a year, and a competitive benefits package.
- Advancement and learning opportunities that will help grow your career with the State of Oregon.
- Hybrid work.
Application instructions & requirements
Current State of Oregon Employees : Apply via your employee
Workday
account.
External Applicants – Apply via the
State of Oregon job opportunities webpage
- Fill out the application or submit a resume. Your submitted experience fields or attached resume should include the beginning and end dates (mm/dd/yyyy) for each employer.
- After you submit your application, please respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process. If you are an employee, the tasks will come to your Workday inbox.
- If you are a veteran, you may receive preference. The task to upload your documents will come before the public records request and gender identity questionnaire tasks.
Additional Details:
-
The information in your application will be used to complete a pay equity assessment to determine salary placement upon hire. Please see the link here to our Pay Equity Project.
- Finalists may be subject to a criminal history check. Criminal records are compared against the needs of the position and if found to conflict then may lead to disqualification.
-
Eligible veterans who meet the qualifications will be given veterans' preference. For more information, please visit Veterans Resources, or call Oregon Department of Veterans' Affairs at: 1-800-692-9666. NOTE: If claiming veterans’ preference please be sure to check your Workday account for pending tasks or actions under your “My Applications” section.
- The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95%
- Visa Sponsorship: Agency does not offer visa sponsorship. Within three days of hire, applicants will be required to complete I-9 documentation and confirm authorization to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet Agency employment eligibility standards.
Helpful Links & Resources
How to Set Job Alerts
| Workday Applicant FAQ
| What You Need to Know to Get the Job
HELPFUL LINKS AND CONTACT INFORMATION
Learn more about
PERS
Learn more about
Oregon
For additional information you may contact the recruiter by e-mail at
dawn.estby@pers.oregon.gov
or by phone at 503-603-7500.
Come for a job. | Stay for a career. | Make a difference... for a lifetime!
PERS is an Equal Opportunity, Affirmative Action Employer
Committed to Workforce Diversity
Committed to Workforce Diversity
