San Francisco Bay Area Care Navigator

San Francisco Bay Area Care Navigator

Posting Number : #1977

Position Title : San Francisco Bay Area Care Navigator

Closing Date : Until Filled

Location : San Francisco Bay Area (Hybrid)

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The Public Health Institute (PHI) is an independent, nonprofit organization dedicated to promoting health, well-being, and quality of life for people throughout California, across the nation and around the world. As one of the largest and most comprehensive public health organizations in the nation, we are at the forefront of research and innovations to improve the efficacy of public health statewide, nationally, and internationally.

PHI was distinguished as one of the top 50 "Best Non-Profit Organizations to Work For" by the Non-Profit Times in a national search.

Position Summary

The Care Navigator is a key role in the AC Care Alliance (ACCA). These individuals provide front-line support for members of the community, referrals from health care systems, and ACCA congregations who are caregivers and individuals with advanced illness. The program is currently in several counties in the San Francisco Bay Area, in San Mateo and Santa Clara counties, and in Los Angeles County.

The ACCA-AICP is a community-based, person-centered, care navigation intervention serving individuals with advanced illness and their caregivers in partnership with health, faith, and community organizations. Founded in the African American faith community, it is free of charge and respects the needs and wishes of the participant, whatever their culture and faith. Care Navigators are trained members of the community who walk alongside participants providing trusted referrals, resources, and specially designed tools to empower them to achieve their identified goals. The intervention is holistic in its approach by focusing on participant needs within our Five Cornerstones : spiritual, health (physical and emotional), social, advance care planning, and caregiving.

Care Navigators are trusted, well-respected individuals from the community and / or ACCA churches. While they are not medical professionals, nor are they trained to provide clinical guidance, Care Navigators are well trained in the execution of the ACCA program, providing a person-centered, holistic approach to relationship building, service delivery, and case management. This incorporates foundational skills in motivational interviewing, storytelling, and story-listening to better understand the multiple needs of each participant.Navigators are also trained to use tools developed for the program as well as the case management technology solution to document their work. Services are delivered in three stages, half in-person half via phone, over an approximate one year program. Care Navigators personalize the program to meet individual participants' needs. All 5 cornerstones and a subset of resources and tools can be utilized, depending on the needs of the participant.

This position will work with patients referred through community organizations, churches, and by health system partners. ACCA's model is to provide some participant visits in-person and others by phone, however the program has resumed in-person visits and follows appropriate COVID precautions.

Because ACCA Care Navigators provide in-person services to members of the community who are both elderly and medically vulnerable, the individual hired for this position is required to be fully vaccinated for COVID-19, unless they are granted a reasonable accommodation under applicable law.

This full-time position will work throughout the bay area in San Francisco, Alameda and Contra Costa County areas or Santa Clara / San Mateo counties. This position is currently hybrid, requiring regular in-person visits in participant homes and occasional in-person meetings for up to 70% of the regular schedule. The individual hired for this job must be able to work onsite as required.

Bilingual in English and Spanish is preferred.

Full pay range for this position : $25.86 to $36.40 per hour. The typical hiring range for this position is from $25.86 (minimum) to $31.13 (midpoint) per hour. The starting wage is determined based on the candidate's knowledge, skills, and experience, as well as budget availability.

The AC Care Alliance is expected to transition from the Public Health Institute (PHI) to its own 501(c)(3) organization in April 2025. As a result, this position is temporary and is expected to end with PHI on or about March 28, 2025.

Essential Duties & Responsibilities

Program Outreach and Participant Eligibility

• Conduct outreach activities to provide information on the ACCA program to referred patients and community organizations.
• Build and manage both new and current relationships with referring health care providers and organizations.
• Through referral and / or outreach, identify individuals who can benefit from and may qualify for the ACCA program.
• Assist other team members with facilitating training on program related topics.
• Determine program eligibility for identified individuals from the health systems, community, or ACCA congregations.

Delivering Program Intervention

Program Documentation

Health System Pilot Work

Trainings and Supervision

Perform other duties as assigned.

Minimum Qualifications

Other Qualifications

EEO Statement

The Public Health Institute is committed to a policy that provides equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and to make all employment decisions so as to further this principle of equal employment opportunity. To this end, the PHI will not discriminate against any employee or applicant for employment because of race, color, sex, religion, national origin, ancestry, age, marital status, pregnancy, medical condition including genetic characteristics, physical or mental disability, veteran status, gender identification and expression, sexual orientation, and will take affirmative action to ensure that applicants are offered employment and employees are treated during employment without regard to these characteristics.

For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser : http : / / www.dol.gov / ofccp / regs / compliance / posters / pdf / eeopost.pdf

ADA Statement :

The Public Health Institute is committed to providing access and reasonable accommodation in its services, programs, activities and employment for individuals with disabilities. To request disability accommodation in the application process, contact the Recruitment Team at least 48 hours in advance at Recruitment@phi.org.

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We're so pleased the Public Health Institute is an organization you would like to work with. Do you have questions about this opportunity? If so, email our recruitment team at Recruitment@phi.org .

Find out more about the benefits of working at PHI.

Salary : $26 - $36