Rapid Service Response Intake Specialist

JOB OVERVIEW: The Intake Specialist is responsible, as assigned, for providing crisis intervention and supportive services to children and families served by the Rapid Service Response Program. The Intake Specialist, as assigned, completes all the intakes for the program within 24 hours. The Intake Specialist is also responsible for documenting and reporting the initial interactions with children, parents, other family members, and service providers. Responsible for assisting the implementation of treatment and service plans, as assigned, the Intake Specialist also provides support to special events in the Rapid Service Response Program. The Intake Specialist, when time allows, also performs clerical tasks as assigned by the Program Supervisor. Reporting Relationship: The Intake Specialist reports to the Program Supervisor of the Rapid Service Response program for supervision and direction and receives evaluations from the Program Supervisor as required. RESPONSIBILITIES: The Intake Specialist works, as assigned, with the Rapid Service Response Program in providing counseling, service linkage, and other supports to the families in the RSR Program. The Intake Specialist will also be responsible for other tasks designated by the Special Assistant to the Rapid Service Response Program. Complete the Rapid Service Response Intake, which is inclusive of making a home visit within 24 hours of receipt of the RSR referral for services. Immediately notify the DHS SW, DHS Supervisor, and DHS Administration of the date and time of the completion of the intake. Make the first home visit within 24 hours of the referral, if the DHS worker is available within this time frame for the joint visit. Assess the safety of family members during each contact with the family. Immediately notify the Program Director and the Department of Human Services when the safety of any family member cannot be assured. Provide 24-hour emergency “on-call” services to assigned families. Conduct crisis intervention sessions with families when needed. Administrative Responsibilities: Maintain recordkeeping and documentation procedures for each assigned family according to program policies and procedures and regulatory criteria. Participate in weekly team meetings and weekly individual supervisory sessions. Participate in a minimum of 40 hours of training related to position responsibilities annually. PHYSICAL CONSIDERATIONS: Moderate physical exertion required Ability to maintain composure in crisis situations with youth and adults PRIMARY WORK LOCATIONS: Primary office location is 4601 Market Street in Philadelphia. Family engagement and visits occur within the community. EDUCATION: High school diploma or equivalent required SALARY GRADE: 14 PHMC is an Equal Opportunity and E-Verify Employer. Education Required High School or better Skills Preferred Typing Verbal Communication Critical Thinking Behaviors Preferred Dedicated: Devoted to a task or purpose with loyalty or integrity Loyal: Shows firm and constant support to a cause Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Salary : $46,000 - $59,000