Case Coordinator – Child Welfare (Spanish Speaking) - Remote

Applicants must be willing to travel.

This position is fully remote.

Company Summary
At Public Knowledge®, we help government clients solve tough problems and thrive in complex environments. We support systems, programs, people, project management, learning, and more. While we work across many industries, most of our work is in Health and Medicaid, Child Welfare, and Child Support. Since 2020, PK is part of the GLI® Group, which means we have the financial backing and infrastructure of a large company. You can learn more about us at www.pubknow.com.

At Public Knowledge®, our core values are Inclusion, Teamwork, and Impact. These values show up every day through our ways of working within our teams and with our clients.

Inclusion – We recognize the fundamental value and strength of all individuals. Our teams create safe spaces for open, inclusive, and diverse participation of all peers, clients and ideas; building hi levels of trust and belonging.

Teamwork – We do more than just work together. We respect, trust, and care for each other. This collaboration and belonging extends to our clients as much as our colleagues.

Impact – We approach every engagement with our energy focused on identifying the right goals, outcomes, and strategies. We believe we each have a personal responsibility to make a positive impact on our projects and our world.
Inclusion is a core value of Public Knowledge®. We value and seek to create a more diverse workforce. We encourage women, minorities, veterans, people with disabilities, people with different sexual orientations, people with lived expertise, and other diverse people to apply. We believe every member of our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We are committed to creating a safe and inclusive workplace that highlights the diversity in all of us and our experiences.

Position Summary
We are looking for Case Coordinators to support the federal Office of Refugee Resettlement subcontractor work. The ideal candidate will have case management or case coordination experience with youth populations.

Duties & Responsibilities include, but not limited to:
Research

• Gather information for a project by conducting interviews, surveys, facilitating groups, analyzing client documentation, conducting research of best practice and academic literature, and the application of other information gathering tools.

Project Management / Project Support

• Provide or support project management activities in accordance with industry standards, client expectations, and PK’s project management methodology.
• Help your team meet project objectives, timelines, and deliverables within budget.

Analysis, Communication, and Consultation

• Analyze and organize information identifying root causes of issues, opportunities for improvement, and generate ideas to improve the client situation.
• Participate with your team to develop recommendations for actions that will improve the client’s situation.
• Communicate the results of our work (information, analysis, and recommendations) through participating in developing and delivering written reports, formal presentations, and oral discussions with your team, and clients and stakeholders.

Firm Knowledge Sharing and Growth

• Freely share your knowledge, skills, and abilities with your colleagues.
• Perform firm administrative activities.
• Grow your skills and experience by participating in projects and actively pursue continuing professional education.
• Develop an effective working relationship with clients and colleagues.

Required Education and Other Credentials:

• Master’s degree in social work or social science related discipline and 2 years of demonstrated post-graduate child welfare experience or 3 years of post-undergraduate experience
• Alternative: Bachelor’s degree in social work or a social science related discipline and 5 years of demonstrated post-degree child-welfare experience; or a non-qualifying bachelor’s degree and 7 years of demonstrated post-degree child welfare experience
• Valid Driver’s License
• Tier 2 security clearance or the ability to secure such clearance

Required Experience and Skills:

• Strong skills in understanding complex family relationships and dynamics and demonstrated ability to review case files and assess/document information from a variety of sources
• Proficiency in the MS Office suite; ability to learn and use IT systems developed specifically for use with this project in a timely manner
• English/Spanish bilingual (confirmed verbal fluency confirmed and documented)
• Working knowledge of challenges related to unaccompanied children’s placement and release and post-release services
• Experience working for a refugee program in an ORR facility (very closely related experience may be considered)
• Ability to promote and positively contribute to the organizational culture and environment
• Solid team player with proven ability to manage competing priorities, perspectives and stakeholder needs
• Exceptional project management skills, with a focus on Technical Assistance (TA) project management
• Strong analytical, problem-solving, and decision-making capabilities
• Ability to prioritize and manage multiple activities simultaneously in a fast-paced, changing environment
• Excellent verbal, interpersonal and written communication skills
• Demonstrate an outstanding level of professionalism, including ability to exercise good judgment, discretion, tact and diplomacy

Preferred Experience:

• Experience working with immigrant youth and families
• Knowledge of migrant/refugee issues, particularly related to UC and sponsor families and the processes/documentation required for sponsor release
• Education and/or experience in the application of strategies in human service settings
• Working knowledge of challenges related to unaccompanied children’s placement and release and post-release services
• Experience in mental/behavioral health for children or experience with juvenile justice program
• Prior work experience in a consulting environment

Physical Requirements and Working Conditions:

• Must have the ability to travel to client sites
• Must have the ability to work from a home-based office
• Must have the ability to work at a computer for extensive periods of time
• Must have the ability to speak on the telephone for extended periods of time
• Must have the ability to read (paper or computer screen) for extended periods of time
• Must have sufficient hand, arm, and finger dexterity to operate a computer keyboard and other Company equipment
• Must have the ability to be self-driven, and work independently and as part of a team

Location: This is a full-time, remote, contingent position
Schedule: Normal hours are Monday through Friday, 40 hours per week
Salary range: $90,000 - $120,000 annually
Travel: Must be available to travel

We offer excellent paid benefits that include:

• Comprehensive Health & Dental Insurance
• 100% Paid Life Insurance
• 20 Days Paid Time Off (Per Year)
• Paid Holidays
• 401K Savings Plan with 100% match up to 3% of your salary
• Anniversary Reward Bonus
• Stipend and Paid Time for Professional Development
• Paid time to volunteer in your local community
• Premium subscription to the Calm App

We are an Equal Opportunity Employer. Our team members are people with different backgrounds, strengths, and lived expertise, who share a commitment to being a catalyst for change, leaving each person, project, client, colleague, and community better than when we started.
This job post should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The incumbent may be requested to perform other job-related task and responsibilities than those stated above.

Public Knowledge® is an Equal Opportunity Employer

Salary : $90,000 - $120,000