Manager, Process and Integration/Enrollment

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Public Partnerships LLC supports individuals with disabilities or chronic illnesses and aging adults, to remain in their homes and communities and “self” direct their own long-term home care. Our role as the nation’s largest and most experienced Financial Management Service provider is to assist those eligible Medicaid recipients to choose and pay for their own support workers and services within their state-approved personalized budget. We are appointed by states and managed healthcare organizations to better serve more of their residents and members requiring long-term care and ensure the efficient use of taxpayer funded services.

Our culture attracts and rewards people who are results-oriented and strive to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, entrepreneurial environment, and who want to make a difference in helping transform the lives of the consumers we serve. (learn more at www.pplfirst.com).

Duties & Responsibilities:

• Manages daily program/ project functions in respective market, serves as representative to state clients.
• Plans, organizes, and directs the activities of assigned staff, delegating processing workflows across processing and integration operations.
• Coordinates internal resources to ensure programmatic deadlines are met.
• Serves as national subject matter expert on information and Assistance Services, including Enrollment and Processing/Integration.
• Prioritizes contract compliance and adherence to program policies and procedures.
• Assesses best practices, provide technical assistance to colleagues and clients.
• Prepares and presents written reports and materials as directed.
• Facilitates and attends stakeholder outreach, training and marketing events in communities served by Public Partnerships.
• Supervises and mentor’s enrollment specialists, enrollment coordinators, supervisors and support staff.
• Assesses staff knowledge, skills, and abilities relative to operational requirements.
• Provides subject matter expertise and operational support in recruiting, screening, hiring, training, and performance management of IAES.
• Develops training materials and curriculum (system user guides, PowerPoint presentations, tutorials, helpful hints, etc.) to promote staff development and job performance.
• Deliver training to staff on a regular and ongoing basis.
• Oversees, facilitates, participates, or contributes to workgroups and special projects as necessary.
• Maintains program policies, procedures, and internal controls, with respect to I&A services.
• Responds to escalated state program office, support broker, participant and other stakeholder inquiries, complaints, and grievances.
• Coordinates and performs quality management, including internal audits and other quality control activities.
• Other duties as assigned.

Required Skills:

• Strong communication skills.
• Excellent personnel and project management.
• Ability to work well independently with minimal supervision, leading a remote team structure
• Excel at meeting required deadlines; mentoring and managing others to effectively prioritize their work.
• Ability to recognize, maintain, and provide oversight with respect to confidentiality in the work setting.
• Efficient with Microsoft Office suite.
• Excellence in managing positive working relationships with federal, state and county agencies and other community stakeholders.
• Ability to work independently, with minimal direct supervision.
• Strong supervisory skills.

Qualifications:

• Related BA or BSW degree or 5 years’ experience required.
• Minimum five years of experience working with individuals with disabilities and/ or persons who are elderly.
• Three (3) to (5) years of experience leading and effectively managing human services staff, including two (2) years of experience managing supervisors preferred.
• Experience managing statewide health and human services for persons with disabilities and/or senior citizens preferred.

Working Conditions:

• Remote setting
• Possibility of travel up to 10%

Supervisory Responsibility:

• Manage teams with staff working remotely and on location in various time zones.

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified.

Compensation & Benefits:

Pay Range: $70,000 - $80,000 based on experience

• 401K Retirement Plan
• Medical, Dental and Vision insurance on first day of employment
• Generous Paid Time Off
• Continuing Education Assistance Program
• Employee Assistance Program

Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!