Payroll Operations Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Location : Hybrid - Albany, NY

Public Partnerships LLC (PPL) provides helps people with disabilities, chronic illnesses, or other long-term health conditions stay at home and "self-direct" their care. Known as consumer direction in New York, this long-term care model empowers people to take control of who provides their services and where. PPL was selected to be the Statewide Fiscal Intermediary for the New York Consumer Directed Personal Assistance Program (CDPAP) starting in 2025. We will, along with a diverse alliance of service partners across the state, support the delivery of culturally sensitive and disability competent care to CDPAP participants. We are looking for people who share our passion for helping New Yorkers live happy, healthy, and independent lives to support CDPAP consumers and their personal assistants across a broad spectrum of services and functions.

Our culture attracts and rewards people who are compassionate, results-oriented, and driven to exceed customer expectations. We desire motivated candidates who are excited to join our fast-paced, consumer-focused environment, and who want to make a difference in helping transform the lives of the people we serve.

Learn more about PPL and CDPAP at https : / / pplfirst.com / cdpap

Duties and Responsibilities :

• Manage and develop high-performing teams with a clear expectation of excellence
• Interview, hire, onboard, train, guide, supervise and develop a team of Payroll Operations staff
• Design and control the Payroll Operations processes ensuring operations are efficient and effective
• Delegating ownership and tasks to team members, and scheduling regular check-ins to confirm the integrity and timeline of project / process progression
• Manage departmental vendors including selection, monitoring and invoice approval
• Verify the integrity of operational measurements, tracking and trending results of team members and direct reports
• Manage the tracking, trending and critical analysis of operational metrics to identify the root cause, and provide lean and quality-driven process and resource recommendations to leadership team
• Ensure spreadsheets with analytical and performance data around operational metrics are maintained
• Capture and identify improvement, automation and standardization opportunities
• Proactively and critically analyze escalations and challenge areas of operational teams
• Work with cross-functional teams in implementing process and system changes
• Prepare / modify standardized Process and Procedures, resources, training, Performance Index, and compliance documents
• Interface with internal / external partners at all levels
• Develop connections amongst PPL operational departments, including various role and leadership positions
• Complete regularly scheduled one-on-ones and check-ins with direct reports to include coaching, development, goal setting, accolades, mentorships, warnings and PIPs when applicable
• Create work schedules and make miscellaneous decisions related to direct reports
• Project a professional demeanor; maintain a positive attitude and team player orientation
• Support functional areas with other duties as assigned.

Requirements :

Qualifications :

Education : Bachelor's degree is required; Advanced work experience within a Payroll Service Bureau role and management in either field would be considered in lieu of a college degree

Experience : 7 years' management / supervisory experience; Knowledge of Microsoft Office toolset (specifically Word, Excel, PowerPoint); Knowledge of Microsoft Project and / or Visio is a plus; Quick data processing skills is a must

Working Conditions : NY Hybrid

Supervisory Responsibility :

Manage staff working in a hybrid environment

5 - 10 direct reports & 25 - 30 indirect reports

Salary Range : $90,000 - $100,000 / annually

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities, or skills of personnel so classified.

PPL is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and / or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Salary : $90,000 - $100,000