What are the responsibilities and job description for the PUC, Records Analyst (Records Analyst II) position at Public Utility Commission of Texas?
The Public Utility Commission of Texas: Your Gateway to a Fulfilling Career!
The Public Utility Commission regulates the state’s electric, telecommunication, and water and sewer utilities, implementing respective legislation and offering customer assistance in resolving customer complaints.
Join a Team Dedicated to Public Service
Are you passionate about making a positive impact on the lives of Texans? We are committed to building a diverse and highly skilled workforce. Our team boasts a wide range of expertise, from legal and engineering professionals to dedicated administrative staff. What unites us is our dedication to serving the public and our commitment to protecting customers, fostering competition, and promoting high quality utility infrastructure
Make a Difference with Us
We recognize the importance of motivated and knowledgeable staff to accomplish our critical mission. If you're eager to contribute to ensuring compliance within the electric, telecommunications, and water and sewer utilities, we want to hear from you! A career at the PUC will not only expand your professional horizons but also make you part of a highly motivated, technically skilled, and supportive team environment.
Competitive Benefits Package
In addition to a positive and family-friendly work culture, the PUC offers a comprehensive benefits package to its employees.
For a detailed overview, please visit https://www.puc.texas.gov/HumanResources/Home/Benefits .
Ready to Make a Difference? Apply Today!
DIVISION – AGENCY OPERATIONSSECTION – CENTRAL RECORDS
The Agency Operations division is the administrative backbone to the PUCT and has several departments within the division that play an integral role to the everyday operations of the agency.
Agency Counsel
Agency Counsel provides legal advice and guidance to the commissioners, executive management, and other divisions relating to legal matters affecting the operation of the agency in order to minimize risk, facilitate decision-making, and ensure compliance with statutory and regulatory requirements and PUC policies and rules. The division processes the agency's Public Information Act requests, advises on contracting and procurement processes, assists with the development of internal policies, conducts internal investigations and advises executive management, serves as the agency’s ethics advisor, provides training to agency employees, and provides advice on special projects as assigned.
Central Records
Central Records receives and processes filing submissions for cases before the Commission. Staff members assist customers, utility representatives, the public, and staff with filing documents in docketed cases and ongoing agency projects.
Filed documents include pleadings, testimony, briefs, affidavits, requests for information, rulemakings, registrations, tariffs, certificates of convenience and necessity, sale, transfer, and mergers, interconnection agreements, ADADs, and annual reports. Staff also reviews filings and evaluates documents for compliance with federal and state privacy laws prior to processing. Central Records processes confidential materials, workshop and open meeting transcripts, and agency publications and works with the Financial Resources Division on billing and payments for registrations, copies, and publications.
Library
The PUCT Library offers a dynamic research collection of books, periodicals, technical standards, legislative and government documents, newspapers, and online databases pertaining to law, energy regulation, electricity, water, telecommunications, engineering, and utility finance. The PUCT Librarian is experienced in legislative, energy, business, and financial research and assists commissioners, staff, and the public with a variety of inquiries.
Financial Resources
Financial Resources is a critical backbone for the Commission and one of the many facets of the Commission's Operations Division. Tasked with a plethora of assignments, much of Financial Resources' work goes on behind the scenes. The invaluable staff of the Financial Resources department care for all of their activities, making sure the PUCT remains in compliance with Texas state laws, Texas Comptroller requirements and Legislative requirements.
Human Resources
In support of the PUC’s mission, philosophy and values, it is the mission of Human Resources to foster, reinforce, and sustain fair, equitable and consistent application of the agency's human resources programs, policies and services, to ensure compliance with federal and state laws, and to fulfill the needs of the agency's most valuable resources…it’s PEOPLE.
The Human Resources Department develops and implements activities and programs related to recruitment, staffing, employment, employee classification, compensation, and benefits, as well as employee relations, employee assistance, diversity, and training on human resources policies.
Information Technology
Information Technology (IT) provides support for the technological needs of the Public Utility Commission of Texas (PUCT) commissioners, executive management, and agency staff members. These technological needs encompass the management of PUCT’s internal business systems, computing infrastructure, and information security program. IT is organized into three teams: Technology Support and Operations, Application Development, and Information Security.
Technology Support and Operations supports the agency desktop environment by installing, maintaining, and troubleshooting workstation software and hardware, and optimizing staff’s ability to use their computer resources. Additionally, they manage the agency’s servers, perform systems management and integration, and support resolving IT related issues for staff.
Application Development creates and maintains support for over 50 internal and external business applications, provide application support to PUCT staff and external customers, databases administration, and perform business analysis and project coordination.
Information Security oversees the planning, implementation, and monitoring of security measures for the protection of information systems and infrastructure.
Learning and Development
The Learning and Development program fosters a culture of learning at the PUC and works to meet the needs of our staff. Those needs can be division specific, subject-matter specific, and individualistic. By investing in professional development, the PUC can more effectively serve Texans.
Services provided by Learning and Development include:
An array of professional development options by offering a range of learning opportunities to help employees excel in their career from facility tours, workshops, to utility conferences.
A learning platform where employees have access to training resources designed to enhance an employee’s skills and knowledge.
Knowledge-sharing sessions that allows employees to be a part of the agency’s learning community where employees can share their PUC experience and knowledge.
Central Records is seeking a Records Analyst with a strong initiative, a passion for the utility regulatory industry, and a drive to grow their career, knowledge, skills, and experience performing complex administrative and technical support work related to records and information management. Work involves processing electronic and paper filings received as official records and responding to inquiries from the public and staff concerning PUC filing procedures. Serve as back up to other Records Analysts and Mail-Room functions in Central Records.
Qualifications
The ideal candidate should possess the following minimum qualifications.
The PUCT operates on a standard work schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m. Employees have the opportunity to submit a request for an Alternative Work Schedule, which may include modified hours or a remote or hybrid work schedule.
Alternative Work Schedule requests will be reviewed on a case-by-case and approved based on the specific requirements of the role and the business needs of the Commission. This position is an in-office position and is not eligible for a hybrid work schedule.
VETERAN’S PREFERENCE
Veterans, Reservists, or Guardsmen with a Military Occupation Specialty (MOS) or additional duties that fall in the fields listed in the below link who meet the minimum qualifications are encouraged to apply.
The MOS codes applicable to this position can be accessed at:
Military Crosswalk for Records Analyst
If you qualify for a Veteran Employment Preference, it is mandatory that you provide the required documentation with your State of Texas Application. Documentation must be provided before a Veteran Preference can be granted. Required documentation is as follows: Veteran – DD Form 214; Surviving Spouse of a Veteran who has not remarried – Marriage Certificate and DD Form 1300; Orphan of a Veteran who was killed during active duty – Birth Certificate and DD Form 1300.
A detailed job description can be viewed on our website:
https://puc.texas.gov/HumanResources/Home/Jobs
Salary commensurate with qualifications. The salary of an ERS Retiree or non-contributing member may be 6% less than the recommended salary.
NOTICE TO APPLICANTS
Applications must contain a complete job history, detailing:
Required Documents
Incomplete applications will not be considered .
Applicant Release Form Website Link
WORK IN TEXAS APPLICANTS
To apply for the position, it is best to go to the CAPPS State of Texas Talent Management System to submit your application by going to https://capps.taleo.net/careersection/ex/jobsearch.ftl and select our agency, Public Utility Commission of Texas, from the "Company/Agency" list.
If applying through Work In Texas (WIT) you will also need to complete the supplemental questions and forms to be considered for this posting. An automated email from the CAPPS State of Texas Talent Management System will be sent to your email on file in WIT with additional instructions.
REMARKS
The Public Utility Commission regulates the state’s electric, telecommunication, and water and sewer utilities, implementing respective legislation and offering customer assistance in resolving customer complaints.
Join a Team Dedicated to Public Service
Are you passionate about making a positive impact on the lives of Texans? We are committed to building a diverse and highly skilled workforce. Our team boasts a wide range of expertise, from legal and engineering professionals to dedicated administrative staff. What unites us is our dedication to serving the public and our commitment to protecting customers, fostering competition, and promoting high quality utility infrastructure
Make a Difference with Us
We recognize the importance of motivated and knowledgeable staff to accomplish our critical mission. If you're eager to contribute to ensuring compliance within the electric, telecommunications, and water and sewer utilities, we want to hear from you! A career at the PUC will not only expand your professional horizons but also make you part of a highly motivated, technically skilled, and supportive team environment.
Competitive Benefits Package
In addition to a positive and family-friendly work culture, the PUC offers a comprehensive benefits package to its employees.
For a detailed overview, please visit https://www.puc.texas.gov/HumanResources/Home/Benefits .
Ready to Make a Difference? Apply Today!
DIVISION – AGENCY OPERATIONSSECTION – CENTRAL RECORDS
The Agency Operations division is the administrative backbone to the PUCT and has several departments within the division that play an integral role to the everyday operations of the agency.
Agency Counsel
Agency Counsel provides legal advice and guidance to the commissioners, executive management, and other divisions relating to legal matters affecting the operation of the agency in order to minimize risk, facilitate decision-making, and ensure compliance with statutory and regulatory requirements and PUC policies and rules. The division processes the agency's Public Information Act requests, advises on contracting and procurement processes, assists with the development of internal policies, conducts internal investigations and advises executive management, serves as the agency’s ethics advisor, provides training to agency employees, and provides advice on special projects as assigned.
Central Records
Central Records receives and processes filing submissions for cases before the Commission. Staff members assist customers, utility representatives, the public, and staff with filing documents in docketed cases and ongoing agency projects.
Filed documents include pleadings, testimony, briefs, affidavits, requests for information, rulemakings, registrations, tariffs, certificates of convenience and necessity, sale, transfer, and mergers, interconnection agreements, ADADs, and annual reports. Staff also reviews filings and evaluates documents for compliance with federal and state privacy laws prior to processing. Central Records processes confidential materials, workshop and open meeting transcripts, and agency publications and works with the Financial Resources Division on billing and payments for registrations, copies, and publications.
Library
The PUCT Library offers a dynamic research collection of books, periodicals, technical standards, legislative and government documents, newspapers, and online databases pertaining to law, energy regulation, electricity, water, telecommunications, engineering, and utility finance. The PUCT Librarian is experienced in legislative, energy, business, and financial research and assists commissioners, staff, and the public with a variety of inquiries.
Financial Resources
Financial Resources is a critical backbone for the Commission and one of the many facets of the Commission's Operations Division. Tasked with a plethora of assignments, much of Financial Resources' work goes on behind the scenes. The invaluable staff of the Financial Resources department care for all of their activities, making sure the PUCT remains in compliance with Texas state laws, Texas Comptroller requirements and Legislative requirements.
Human Resources
In support of the PUC’s mission, philosophy and values, it is the mission of Human Resources to foster, reinforce, and sustain fair, equitable and consistent application of the agency's human resources programs, policies and services, to ensure compliance with federal and state laws, and to fulfill the needs of the agency's most valuable resources…it’s PEOPLE.
The Human Resources Department develops and implements activities and programs related to recruitment, staffing, employment, employee classification, compensation, and benefits, as well as employee relations, employee assistance, diversity, and training on human resources policies.
Information Technology
Information Technology (IT) provides support for the technological needs of the Public Utility Commission of Texas (PUCT) commissioners, executive management, and agency staff members. These technological needs encompass the management of PUCT’s internal business systems, computing infrastructure, and information security program. IT is organized into three teams: Technology Support and Operations, Application Development, and Information Security.
Technology Support and Operations supports the agency desktop environment by installing, maintaining, and troubleshooting workstation software and hardware, and optimizing staff’s ability to use their computer resources. Additionally, they manage the agency’s servers, perform systems management and integration, and support resolving IT related issues for staff.
Application Development creates and maintains support for over 50 internal and external business applications, provide application support to PUCT staff and external customers, databases administration, and perform business analysis and project coordination.
Information Security oversees the planning, implementation, and monitoring of security measures for the protection of information systems and infrastructure.
Learning and Development
The Learning and Development program fosters a culture of learning at the PUC and works to meet the needs of our staff. Those needs can be division specific, subject-matter specific, and individualistic. By investing in professional development, the PUC can more effectively serve Texans.
Services provided by Learning and Development include:
An array of professional development options by offering a range of learning opportunities to help employees excel in their career from facility tours, workshops, to utility conferences.
A learning platform where employees have access to training resources designed to enhance an employee’s skills and knowledge.
Knowledge-sharing sessions that allows employees to be a part of the agency’s learning community where employees can share their PUC experience and knowledge.
Central Records is seeking a Records Analyst with a strong initiative, a passion for the utility regulatory industry, and a drive to grow their career, knowledge, skills, and experience performing complex administrative and technical support work related to records and information management. Work involves processing electronic and paper filings received as official records and responding to inquiries from the public and staff concerning PUC filing procedures. Serve as back up to other Records Analysts and Mail-Room functions in Central Records.
Qualifications
The ideal candidate should possess the following minimum qualifications.
- Graduation from High School or GED equivalent; and
- Two (2) years of full-time experience in an office environment performing administrative support duties related to records and information management.
- Records management experience with a state government agency.
The PUCT operates on a standard work schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m. Employees have the opportunity to submit a request for an Alternative Work Schedule, which may include modified hours or a remote or hybrid work schedule.
Alternative Work Schedule requests will be reviewed on a case-by-case and approved based on the specific requirements of the role and the business needs of the Commission. This position is an in-office position and is not eligible for a hybrid work schedule.
VETERAN’S PREFERENCE
Veterans, Reservists, or Guardsmen with a Military Occupation Specialty (MOS) or additional duties that fall in the fields listed in the below link who meet the minimum qualifications are encouraged to apply.
The MOS codes applicable to this position can be accessed at:
Military Crosswalk for Records Analyst
If you qualify for a Veteran Employment Preference, it is mandatory that you provide the required documentation with your State of Texas Application. Documentation must be provided before a Veteran Preference can be granted. Required documentation is as follows: Veteran – DD Form 214; Surviving Spouse of a Veteran who has not remarried – Marriage Certificate and DD Form 1300; Orphan of a Veteran who was killed during active duty – Birth Certificate and DD Form 1300.
A detailed job description can be viewed on our website:
https://puc.texas.gov/HumanResources/Home/Jobs
Salary commensurate with qualifications. The salary of an ERS Retiree or non-contributing member may be 6% less than the recommended salary.
NOTICE TO APPLICANTS
Applications must contain a complete job history, detailing:
- Job title
- Dates of employment
- Name of employer
- Supervisor's name and phone number
- Description of duties performed, demonstrating how you meet the minimum qualifications for the position applying for
Required Documents
- Resume
Incomplete applications will not be considered .
Applicant Release Form Website Link
WORK IN TEXAS APPLICANTS
To apply for the position, it is best to go to the CAPPS State of Texas Talent Management System to submit your application by going to https://capps.taleo.net/careersection/ex/jobsearch.ftl and select our agency, Public Utility Commission of Texas, from the "Company/Agency" list.
If applying through Work In Texas (WIT) you will also need to complete the supplemental questions and forms to be considered for this posting. An automated email from the CAPPS State of Texas Talent Management System will be sent to your email on file in WIT with additional instructions.
REMARKS
- Due to the volume applications received, only candidates selected for an interview will be contacted. Non-selection notifications will be sent interviewed candidates following the hiring decision.
- All information provided in connection with an employment application must be accurate and complete. Any misstatement, falsification, or omission of information may result in refusal to hire or, if hired, termination.
- If the position requires it, licensure as a Professional Engineer or to practice law in Texas will be verified through the Professional Board of Engineers or the State Bar of Texas for the selected candidate.
- A satisfactory driving record is necessary for driving a state or personal vehicle for agency business. Selected candidates will have their driving records evaluated according to the Commission’s Traffic Safety policy.
- For males born on or after January 1, 1960, the PUC will verify Selective Service registration through the online Selective Service System. Males born after January 1, 1960, who are not registered must provide proof of exemption from the Selective Service registration requirement.
- The PUCT participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
- The Public Utility Regulatory Act imposes certain restrictions on PUCT employees’ investments, professional activities, and relationships with public utilities, with some limited exceptions. PUCT employees are also prohibited from having a financial interest in a public utility, an affiliate of a public utility, and a person a significant portion of whose business consists of furnishing goods or services to public utilities or affiliates.
- The PUCT has a Post-Employment Restriction – details furnished upon request.
- The PUCT is an Equal Employment Opportunity Employer.
