Operation Distribution Manager

WORK SCHEDULE

Overnight/Early Morning Hours - Full Time

Job Summary

This exempt position concentrates efforts in the training, evaluation and supervision of the distribution services staff at a specific Distribution Center location(s). Maintaining the appropriate application of company policies and procedures to ensure customer service and financial goals and objectives are met and/or exceeded is a primary area of responsibility.

Essential Functions & Responsibilities

• Overall management of assigned Distribution Center(s).
• Active management of daily operations to ensure quality service to customers.
• Management of employees to ensure compliance with company policy and procedures.
• overall management of staffing including recruiting and training of new employees.
• Oversee training to employees in all phases of the distribution services operation.
• Conduct and supervise regular evaluations for distribution staff.
• Coordinate and provide safety training for distribution staff.
• Review and approve all carrier compensation, payroll ledgers, and expense statements.
• Able to identify problematic operational issues before they reach crisis stage.
• Able to prioritize tasks assigned during crisis situations that may affect service to customers.
• Able to evaluate distribution staff performance.
• Ensures client’s subscriber complaints are resolved satisfactorily.
• Able to complete analysis of service problems then create and implement service improvement plan.
• Conducts regular analysis of Distribution Center expenses to find productivity improvements.
• Oversee the process of contracting of Independent Contract Carriers, including the accurate completion of all documents as well as filing contracts securely.
• Using automobile, visually verify delivery of newspapers and other products.

Other Functions

• Experience and ability to train manager under his/her supervision
• Have thorough knowledge of computer use
• Extensive knowledge of geography and demographics of assigned area

Qualifications

Essential Qualifications

Competencies

Drive for Results, Priority Setting, Delegation, Building Effective Teams, Directing Others, Listening, Hiring and Staffing, Managing and Measuring Work, Managing Through Systems, Time Management, Customer Focus, Confronting Direct Reports, Motivating Others, Managing Diversity, Fairness to Direct Reports, Action Oriented, Integrity and Trust, Composure, Timely Decision Making, Conflict Management

Knowledge, Skills and Abilities

Technical and Functional

• Good verbal and written communication skills
• Must have thorough knowledge of the Independent Contractor Services Agreement
• Computer knowledge including Microsoft Office and Lotus Notes
• The ability to prioritize, manage and perform multiple tasks simultaneously
• Familiar with SAP a plus

Required Physical Abilities

• Able to lift and move 30-50 lbs of newspapers multiple times on a daily basis
• The understanding that the focus of the Distribution Center is to meet and/or exceed the established customer service objectives
• Able to operate an automobile
• Must have reliable vehicle, valid driver's license in the state where residing, and automobile insurance at limits required by PCF

Working Environment

• Able to work weekends and overnight/early morning hours
• Able to work in warehouse type environment

Experience, Education and Certifications Required

• Requires 4-6 years related work experience.
• Bachelors Degree or equivalent.

Why PCF

• Work for an innovative, growth-oriented organization, unafraid to take bold steps to secure its future.
• Work alongside passionate and innovative “can-do” team members committed to success.
• Work for a third-generation family-owned business that values its employees and customers above all.
• Be part of a transforming business, building our future as a delivery company.
• WORK FOR PCF. START SOMETHING BIG.

REQUIREMENTS

As long as print media remains viable, PCF is ready to support the industry with world-class operational and technological support. Publishers Circulation Fulfillment, Inc. (PCF) will help you reduce costs, improve service and maximize the value of your delivery footprint. Whether we’re providing boots-on-the-ground distribution services, or supporting your existing team with our state-of-the-art delivery software, Dart, PCF enables media companies of all sizes to streamline a wide range of daily operational and administrative headaches, and focus on managing results, retaining subscribers and pursuing growth.