What are the responsibilities and job description for the Telecommunications Analyst position at Publix?
Description
Please note, this is a hybrid position requiring 3 days per week on-site in Lakeland, FL.
Welcome to Publix Technology, the award-winning technical group for Publix Super Markets, Inc., the largest employee-owned company in the nation. Our technology teams of 2100 associates provide innovative, modern solutions to nearly 1400 retail stores and 200,000 internal team members across 8 states. We offer positions at all levels – summer internships, individual contributor roles, to technical leadership across a broad range of technical disciplines. So, whether you are interested in IT security, platform engineering, architecture, software development, or infrastructure – we have a career path for you! See for yourself why Publix Super Markets, Inc. is a constant on Fortune Magazine’s Best Companies to Work list.
The purpose of this position is to provide daily support of telephone systems, peripheral equipment, voice subsystems, cabling infrastructure, and management of telecommunication, broadband providers for Publix Retail and Support facilities.
Responsibilities:
- Troubleshooting repairs
- Programming of telephones and voicemail systems
- Interfacing with equipment and cable suppliers regarding work requests
- Providing consultation services to customers to help support their business needs.
- Coordinating new stores, remodels, and special projects for all telecommunication environments
- Ordering and managing the implementation of all voice and data circuits for new and existing Publix locations
Required Qualifications
- High School diploma or its equivalent
- Experience with vendor management
- Experience with project management principles
- Understanding of telecommunication infrastructure/technology
- Basic understanding of voice mail systems
- Basic understanding of overhead music systems and paging
- Basic understanding of voice/data cabling infrastructure
- Basic understanding of telecommunications industry and terms
- Basic understanding of Windows Office applications skills (Word, Excel, Power Point, etc.)
Preferred Qualifications
- Associate degree in Telecommunications and/or Information Technology
- Previous experience working with each of the following:
- IP Office systems administration and programming
- Designing concept voice/data cabling infrastructure
- Publix infrastructure and culture
- Telecommunications industry knowledge (tariffs, regulatory, network infrastructure, etc.)
- 2 years’ experience with Project Management principles
Benefits
- Employee stock ownership plan that contributes Publix stock to associates each year at no cost
- An opportunity to purchase additional shares of our privately-held stock
- 401(k) retirement savings plan
- Group health, dental and vision plans
- Paid Time Off
- Paid Parental Leave
- Short- and long-term disability insurance
- Tuition reimbursement
- Free hot lunches (buffet-style) at facilities with a cafeteria
- Visit our website to see all of our benefits: Benefits – Jobs (publix.com)
Year End Bonus
To reward associates for their contributions to the company for the calendar year, Publix provides a Holiday Bonus in November. In the first year of continuous employment the bonus is equal to 15 hours of pay, and in the second year of continuous employment the bonus is equal to one week’s pay if associate remains employed through issue date of the bonus check. In subsequent years, the bonus is equal to two weeks’ pay.
Additional Information
Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.
Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.
***Relocation/Household Good Shipment Allowance will NOT be provided.***
Please note that Publix will not sponsor any hire for this position for an H-1B visa or permanent residence.
