Case Manager

Reports to: Project Lead

Program/Department: SAMHSA – PHI

Classification: Exempt

Revision Date: March 2025

SUMMARY OF POSITION:

The Case Manager will complete the applicant characteristics survey at intake, conduct a comprehensive assessment to determine the appropriate set of activities and elements for each client and develop an Individualized Action Plan, accordingly, provide coaching and individualized services based on the needs of the clients, among other responsibilities assigned by supervisor.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Support the staff in managing the development and implementation of service plans and the clinical coordination of services to clients through auditing of client files
• Assist with the maintenance of all program documentation, including client data and all reports required by all funding sources
• Participate in on- and off-site staff training, workshops, and outreach events as needed
• Provide intake and assessment, follow-up services
• May present information regarding programs and services to community groups and organizations
• Determine eligibility and assist with enrollment into program services
• Assist clients with their career planning and career decision-making process
• Assist clients in identifying and addressing barriers to employment, and refers services as appropriate to community resources as necessary
• Complete and submit all necessary case notes, assessments, and individual service plans
• Attend all weekly staff program and monthly staff organization (PRCC) mandatory meetings
• Participate in fundraising events
• Provide short-term case management, including budgeting assistance, service planning, advocacy, and referrals
• Participate in ongoing training, staff development, and program evaluation activities
• Attends the PRCC and program-specific and organizational activities and meetings, including but not limited to the monthly organization-wide General Assembly
• Participates in organizational annual events including but not limited to the Puerto Rican People’s Parade, Fiesta Boricua, Three Kings Day, and Haunted Paseo Boricua
• Performs other functions assigned by supervisor.

This position requires compliance with all of The PRCC’s written standards, including its Standards of Conduct, all policies and procedures, and Regulatory Compliance requirements. Compliance will be considered as part of the regular performance evaluation.

QUALIFICATIONS:

• Ability to interact positively with a variety of personalities and socioeconomic populations
• 2 years of counseling, case management, monitoring, or related experience are required

SKILLS:

• Bilingual - English/Spanish preferred
• Must demonstrate excellent interpersonal, verbal, and written communications skills
• Demonstrated ability to build relationships, and work effectively with people of diverse backgrounds
• Possess knowledge of HIV/STIs and have HIV counselor certification and/or be able to obtain a certification within the first 3 months of hire date.
• Experience in substance use prevention and/or Narcan administration.
• Ability to work independently with a strong sense of focus and minimal guidance
• Task-oriented, nonjudgmental, open personal qualities, and a clear sense of boundaries
• The ability to work in a team environment and provide support to fellow team members is essential
• Proficiency in a variety of computer software applications is required including Microsoft Office Suite, database management, spreadsheet applications, email, and Internet applications

EDUCATION:

• Bachelor's degree in career counseling, educational/guidance counseling, Human Services, Psychology or a related field preferred.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

OSHA Category 3 – Involves no regular exposure to blood, body fluids, or tissues, and tasks that involve exposure to blood, body fluids, or tissues are not a condition of employment.

Benefits: Health, Vision, Dental, PTO

Equal Employment Opportunity Statement:

The Puerto Rican Cultural Center (PRCC) is an equal-opportunity employer that is committed to creating a welcoming workplace that celebrates inclusion and diversity. The PRCC provides equal employment opportunities to all applicants and does not discriminate in recruiting, hiring, or promotion based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other basis or characteristic protected by federal, state, or local law. In addition, The PRCC is committed to providing reasonable accommodations for qualified individuals with disabilities.