What are the responsibilities and job description for the Wholesale Customer Service Executive position at Puig?
The Opportunity
As a Wholesale, Customer Service Executive, you will play a pivotal role in managing the day-to-day operations of the internal wholesale process across multiple department stores, specialty-multi channel retailers, and specialty accounts, while also overseeing the Order to Cash process per our retailers. You will be responsible for managing merchant relations, resolving issues, and implementing continuous improvement processes to optimize efficiency and achieve departmental objectives.
What you'll get to do
- Manage the relationship and communication with retailers and internal departments for all Order to Cash processes tasks
- Monitor the status of orders, identifying and resolving any financial, commercial, or stock-related issues to ensure timely order processing and delivery
- Oversee return processing in collaboration with the logistics team, ensuring accurate handling and issuance of credit notes
- Manage claims and deductions received from retailers, resolving disputes and discrepancies promptly
- Monitor overdue debt and initiate appropriate actions, including sending Statements of Account (SOA) and coordinating with Finance for collections
- Review pricing conditions and retailer master data for accuracy and consistency
- Implement and enforce standard operating procedures (SOPs) to streamline processes and improve efficiency
- Collaborate with cross-functional teams, including Sales, Finance, and Logistics, to drive alignment and achieve departmental objectives
- Provide accurate information and assistance to retailers regarding products, services, orders, billing inquiries, and general inquiries
- Document all interactions with wholesale business accurately and thoroughly in SAP system.
- Continuously strive to improve the process by identifying recurring issues and suggesting process improvements
- Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers
- Meet and exceed performance goals related to response time, and resolution time
We'd love to meet you if you have
Compensation Data
As required by New York State's salary transparency law, effective November 2022, the expected base salary for this position ranges from $70,000.00 - $75,000.00. Various factors are considered when extending offers, such as relevant skillset, training, years of experience related to the current job description, education, and our organizational structure. In addition to the base salary, PUIG offers a competitive benefits package that includes health and dental insurance, life insurance, disability insurance, 401K, paid holidays, a generous paid time-off policy, hybrid work environment, and career opportunities within a dynamic team.
A few things you'll love about us
Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.
At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.
Job Req ID : 27997
Puig 2024. This information is privileged, confidential and contains private information. Any reading, retention, distribution or copying of this communication by any person other than its intended recipient is prohibited.
Salary : $70,000 - $75,000
