Medical Receptionist

Full Job Description

About Pulse Primary Care - Visiting Physicians Division

Pulse Primary Care's Visiting Physicians Division provides high-quality, home-based healthcare services to patients who are unable to visit our clinics. We pride ourselves on offering compassionate care that meets the needs of our homebound patients. We are looking for a dedicated Medical Receptionist to join our team and play a vital role in ensuring the smooth operation of our visiting physicians’ program.

What We Offer to Support You:

• Competitive benefits package to meet your financial, health, and work/life balance needs:
  • 401(k) with employer match
  • Comprehensive health, dental, vision, and life insurance
  • Paid time off and parental leave
  • Flexible spending accounts and disability insurance
  • Optional identity theft protection, home/auto insurance, and pet insurance
• Flexible schedules with no weekend or holiday shifts
• Opportunities for professional development and career growth
• A collaborative and positive work environment focused on patient-centered care

Position Summary

The Medical Receptionist for the Visiting Physicians Division will manage administrative tasks to support our home-based healthcare services. You will be the first point of contact for patients and their families, coordinating appointments, managing patient records, and providing administrative support to our visiting physicians. Your role will ensure that our patients receive timely, compassionate care in the comfort of their homes.

Key Responsibilities

• Answer phone calls, respond to patient inquiries, and take messages for visiting physicians.
• Schedule home visits for patients, ensuring that appointments align with the physician’s schedule.
• Verify patient information and update medical records in the EMR system.
• Process and file insurance forms, ensuring accurate billing for home visits.
• Communicate with patients and families to provide updates and confirm appointments.
• Assist with coordinating logistics for visiting physicians, including organizing patient routes.
• Provide excellent customer service, maintaining a professional and empathetic demeanor when interacting with patients, families, and healthcare staff.
• Support the visiting physicians’ team with other administrative tasks as needed.

Qualifications:

• High school diploma or GED required.
• Prior experience as a receptionist or in a customer service role, preferably in a healthcare setting, is a plus.
• Proficient in EMR systems and general computer usage.
• Strong attention to detail with excellent organizational skills.
• Ability to multitask and work in a fast-paced environment.
• Compassionate, empathetic, and strong communication skills with a focus on patient-centered care.
• Bilingual skills (if applicable) are a plus.

Location: 15400 Michigan Ave., Dearborn, MI 48126

Employment Type: Full-Time

Schedule: Monday to Friday, 9:00 AM - 5:00 PM, no weekends or holidays