Dog Hotel Manager

Job Description:

Works directly under the guidance of the Operations Manager to oversee the day-to-day operations, maintenance, and the safety of the dogs and employees. This role ensures that the workplace environment is efficient, functional, and safe for employees and dogs.

Requirements:

• Maintain a level of EXCELLENT customer service.

• Excellent problem-solving, communication and interpersonal skills.

• Ability to work independently and prioritize tasks effectively.

• Comfortable and confident with all sizes and breeds of dogs.

• Have a full understanding of all Puppy Paws SOP’s.

• Understand and operate within the Puppy Paws Service Standards.

• Be teachable and actively growing your knowledge and skills through continued education.

• Attention to detail and able to take instructions well and a good memory.

• Able to lift up to 50lbs.

• Creating and maintaining a positive culture and work environment.

• Exhibit cooperation and teamwork with all staff.

• Maintain clear, consistent communication with the team.

• Ensure checklists are relevant and the team comprehends and does their assigned checklist.

• Have a working knowledge of ALL department positions.

• Uphold Puppy Paws Core Values.

• Able to perform all the following job duties reliably.

Key Responsibilities:

• Ensures SOPs are up being upheld by team.

• Ensures day-to-day functions of facility and teams.

• Ensures culture is being upheld at all times.

• HR updates for employee issues, concerns, call ins, etc.. Are being documented and handled accordingly.

• Ensures safety of all dogs and employees within the facility.

• Ensures schedules are being made and properly maintained according to PP dog ratio SOP.

• Ensures Excellent Customer Service.

• Ensures all Department Managers maintain their departments and completion of their checklist.

• Maintin weekly L10 meetings with each department manager/corporate.

• Ensures building cleanliness is being upheld according to PP standards.

• Ensures Maintenace and upkeep of facility.

• Ensures purchasing of facility supplies while staying within budget.

• Maintains staffing and hires as needed.

• Ensures daily cart is being upkept and accurate billing.

• Ensures sales goals are being met.