Collections Specialist

Work at Purchasing Power

Position:  Collections Specialist

Location:   Atlanta/Hybrid work model

Who Are We:   Purchasing Power (corp.purchasingpower.com)

We are an Atlanta-based voluntary benefit company offering an industry-leading employee purchase program for brand-name consumer products, online education services and travel offerings through convenient payroll deduction, helping employees achieve financial flexibility.

The Opportunity:  The Collections Specialist will utilize your expertise to successfully collect on past due receivables. You will focus on maintaining customer relationships while maximizing liquidation through a consultative approach. 

What You Will Do:

• Contact past due account customers by telephone or email regarding delinquency and set up payment arrangements
• Negotiate repayment with customer by means of pay-off or a payment plan
• Receive inbound customer calls and emails regarding delinquency and work with customers to set up payment arrangements
• Research payment issues and resolve appropriately
• Attempt to resolve customer issues with minimal escalations and maintain customer confidentiality
• Manage all customer correspondence and tickets to resolve inquires
• Establish positive working relationships with peers and leadership
• Ensure monthly monetary Account Recovery key performance indicators (KPIs) are achieved
• Adhere to the FDCPA, state collection laws, work policies, and procedures
• Ensure positive resolution by following up on customers' promises to pay and their payment commitments
• Maintain accurate and detailed records of all communication, collection efforts, and payment arrangements made with customers
• Identify and escalate accounts that are deemed uncollectable according to company guidelines

The Experience You Will Bring:

• High School Diploma and 4 years of Collections experience
• Experience using Microsoft Office (Word, Excel)
• Demonstrate professionalism when interacting with customers, teammates, and all internal and external partners
• Must be self-motivated and able to work in high pressure environment
• Strong communication, negotiation, problem-solving, and organizational skills, along with a good understanding of relevant laws and regulations
• Display strong, written, and verbal communication skills and high customer satisfaction and must be able to balance the need for debt recovery with maintaining positive customer relationships
• Maintains high ethical standards and acts with integrity
• Willingness to learn and receive new information
• Ability to work a flexible schedule including evenings and Saturdays with potential overtime opportunities

Your Well Being:

• Hybrid work model (Onsite/Offsite)
• Comprehensive benefits: medical, dental, vision, company paid Basic Life/AD&D
• 401k Retirement Plan
• Flexible PTO
• Career Development
• Employee Purchase Program

What We Stand For:

• We act with intensity, urgency and a passion for supporting our customers and growing our business.  We strive for excellence.
• We hold ourselves accountable and expect it of each other.  We attack problems with a positive “can do” attitude.  We do what we say we’ll do.
• We deliver as one team, working together with integrity, respect, trust, transparency, and fun.  We are better because we work here.
• We believe our unique diversity and authenticity makes us a better company, allows us to be our best selves and is a competitive advantage.
• We exhibit innate curiosity and creativity to innovate and reimagine how things can be done.  We ask, is there a better way?

Purchasing Power is an equal opportunity employer. At Purchasing Power, we make all employment decisions, which include hiring, promoting, transferring, demoting, evaluating, compensating and separating, without regard to sex, sexual orientation, gender identity, race, color, religion, age, national origin, pregnancy, citizenship, disability, service in the uniform services, or any other classification protected by federal, state or local law.