Information Technology Manager

Position Title: IT Manager

Location: Romeo, MI

Position Overview

The IT Manager is responsible for overseeing the daily operations of the IT helpdesk, managing a small team of helpdesk resources, and ensuring the stability and security of the organization’s IT infrastructure. This role requires hands-on technical expertise in network equipment (routers and switches), Microsoft technologies (including Outlook and Active Directory), and experience interfacing with third-party vendors for software integration projects.

Key Responsibilities

• Supervise and mentor helpdesk staff, ensuring prompt and effective resolution of technical support requests.
• Maintain, configure, and troubleshoot network infrastructure, including routers and switches, to ensure optimal performance and security.
• Oversee the administration of Microsoft environments, including the Microsoft Office Suite, Outlook, and Active Directory.
• Manage user accounts, permissions, and group policies within Active Directory
• Interface with third-party vendors to coordinate, implement, and manage software integrations and updates.
• Analyze current IT systems and assets, recommend and implement solutions and upgrades, and ensure systems are up-to-date and secure.
• Develop and enforce IT policies, procedures, and best practices to support business objectives.
• Monitor system performance, conduct routine system audits, and ensure regular data backups and disaster recovery plans are in place.
• Track and maintain hardware and software inventory.
• Provide training and guidance to staff on IT systems and security protocols.
• Prepare reports on IT operations, incidents, and vendor performance for senior management.

Required Qualifications

• Proven experience managing IT helpdesk or support teams
• Strong technical knowledge of routers, switches, and network troubleshooting
• Proficiency with Microsoft Office Suite, Outlook, and Active Directory administration
• Experience managing software integrations and working with third-party vendors
• Excellent problem-solving, communication, and leadership skills
• Ability to analyze complex technical issues and implement effective solutions
• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).

Preferred Qualifications

• Relevant IT certifications (e.g., CompTIA Network , Microsoft Certified Solutions Associate).
• Experience with IT budgeting and vendor contract management
• Familiarity with IT security best practices and compliance standards

Key Competencies

• Team leadership and staff development
• Technical troubleshooting and root cause analysis
• Project management and vendor coordination
• Strong organizational and documentation skills
• Customer service orientation