Customer Service Representative

Job Overview
We are seeking a dedicated and experienced Customer Service Representative to join our Pure Water Systems of NV Team! The ideal candidate will possess excellent communication skills, reliability, multitasking ability, and a passion for providing outstanding service to our customers. This role involves interacting with customers through various channels, scheduling services, and ensuring a positive experience with our company.

Duties

• Respond to customer inquiries via phone, email, and chat efficiently and professionally.
• Provide accurate product, service, and scheduling information to maximize customer satisfaction.
• Proactively complete outbound calls to schedule services and upsell to existing customers
• Accurately process credit transactions via phone
• Maintain detailed records of customer interactions and transactions in the system.
• Collaborate with team members to resolve customer service issues effectively.
• All other duties assigned by management

Qualifications

• High School diploma or equivalent
• Proficiency in ServiceTitan preferred
• Dispatching and/or scheduling experience preferred
• Previous experience in customer service or office environment is required
• Organized and detail-oriented
• Strong sales skills with the ability to identify opportunities for upselling services.
• Excellent phone etiquette and interpersonal skills to provide exemplary customer service to both new and existing customers
• A proactive attitude with strong problem-solving capabilities is essential.
• Cash handling experience
• Forklift experience preferred, but not required.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift

Ability to Commute:

• Reno, NV 89503 (Preferred)

Ability to Relocate:

• Reno, NV 89503: Relocate before starting work (Preferred)

Work Location: In person

Salary : $18 - $20