Industrial Field Service Team Lead

Company Description

PureAir Filtration, founded in 2004, and is a world leader in gas phase filtration, specializing in removing harmful gases from the air. The company provides systems and adsorbents for commercial, industrial, and municipal customers, with applications in airports, museums, industrial electronics protection, odor control systems, and emergency chlorine scrubbers.

The Field Service Team Lead travels throughout the South Eastern United States to respond to customer callouts, providing technical service and maintenance support at customer locations while leading the Field Service Team.

The Field Service Team Lead reports to the Industrial Sales Manager and supports all efforts related to scheduling, organizing, and carrying out the Field Service Team’s calendar and scope of work. The Field Service Team Lead manages the Field Service Team as they respond to customer callouts, providing technical service and maintenance support at customer locations. Under the direction of the Industrial Sales manager, the Field Service Team Lead is responsible for overseeing the Field Service Team as they install, maintain, and repair equipment out in the field and provide technical training when necessary. As part of the Field Service Team, it is required to travel to client locations, install new equipment, respond to service requests, troubleshoot equipment issues, and provide technical training on company equipment. The Field Service Team Lead is the professional representative of PureAir Filtration and maintains the highest level of quality and standards for the Company and the Field Service Team.

Job Responsibilities :

• Coordinate efforts and resources for all service request
• Keep field service calendar up to date
• Book accommodations for field service team according to guidelines, needs, budget, etc.
• Ensure all paperwork, including the job planning template and closeout template, are completed for each job
• Respond to customer questions, complaints, requests regarding service work
• Help coordinate Team Members achieving personal training goals
• Ensure all safety standards are met for service team and that all required training is done before team arrives to job site
• Build relationships with key accounts and partners
• Ultimately responsible for ensuring all service jobs are followed-up until satisfactorily close
• Implement Team Member Cross Training plans
• Travel to Client locations as required
• Fill-in for service team members as needed
• Provide sales support and administrative support for territory sales manager
• Learn sales responsibilities and tactics, as well as how to quote products and services for industrial sites… eventually work toward selling independently
• Ensure equipment and tools are maintained and ready for jobs
• Respond to customer callouts and field dispatches.
• Meet with customer to determine the nature of the service or repair.
• Inspect and troubleshoot equipment failures.
• Repair, troubleshoot equipment issues and maintain equipment in the Field, replace faulty parts.
• Install and test new equipment.
• Providing technical service and maintenance support at customer locations
• Provide preventative equipment maintenance.
• Provide technical training on new equipment.
• Provide technical training on new equipment installations
• Ensure team members complete required hours for pay period and that hours and expenses are accurately reported
• Work with territory manager to manage budget
• Use hand tools (tape measure, drill, saw, etc.)
• Adhere to OSHA, NFPA and other regulatory standards and requirements
• Note : Start-ups are typically out of the scope of the work of field service team, unless the Engineering Manager specifically asks for help in certain circumstances.

Minimum Job Requirements – Competency :

The qualifications for the Field Service Lead are as follows :

Required

Preferred

Performance Measures :

Benefits Offered for Full time Employees - 30-day waiting period may apply