Customer Call Representative/Secretary

Secretary/Work from Home Call Representative

Summary Description:
This position is for someone interested in working from home. Candidate is responsible for providing excellent customer service for a high volume of inbound and outbound phone calls and emails. The Call Representative will resolve a variety of customer inquiries such as scheduling service appointments as well as resolve and direct customer inquiries and concerns to the appropriate department.

Duties & Responsibilities:

• Provide exceptional customer service during inbound and outbound phone calls
• Evaluate customer situations and needs while setting up service calls and other appointments to set the stage before a technician arrives at their home
• Field general customer inquiries, answer questions, troubleshoot minor problems and resolve concerns
• Provide initial contact to web form clients via email and phone
• Demonstrate positive & cooperative behavior with customers and coworkers
• Provide timely feedback to company regarding issues or client concerns
• Must be “clocked in” and ready to start responding to calls, messages and emails, as scheduled
• Develop comprehensive knowledge of products, services, and policies
• Answer customer's questions
• All other duties and responsibilities, as assigned by supervisor/manager

• Essential Skills and Experience:
• Service titan experience a huge benefit
• Excellent verbal communication skills fluently in the English language
• One year of experience with customer service (preferred)
• Ability to think quickly, as well as anticipate & solve problems effectively
• Strong multi-tasking skills with the ability to assist multiple customers at a time
• Complete paperwork as necessary
• Ability to communicate concisely, yet persuasively
• High School Diploma or GED

Position Hours and Compensation:

Full-Time: Work from home. 40 Hours of work from 8:30am-5:30pm Monday-Friday.

There will be a 90-day probationary period in which management will decide if potential employee is a good permanent fit. After 3 months, employee may be eligible for Medical Benefits. Salary will depend on experience and offer a discretionary bonus based on performance.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Education:

• High school or equivalent (Required)

Experience:

• customer service: 2 years (Required)

Language:

• English (Required)

Location:

• Brentwood, CA 94513 (Preferred)

Ability to Commute:

• Brentwood, CA 94513 (Required)

Work Location: Hybrid remote in Brentwood, CA 94513

Salary : $50,000 - $55,000