What are the responsibilities and job description for the Post Install Representative (In Office/Virtual) position at Purelight Power?
Description :
This position is not remote
You will be working with a team in our Medford, OR office. Reporting directly to the Post Install Experience Manager, the Post Install Experience Representative is responsible for providing our clients with a world-class experience after installation. This is accomplished through virtual appointments, by answering any questions, and teaching clients about their system.
The Role : Virtual Appointments
Meet with customers via video chat and educate the customer about their system
Connect solar systems to the internet and provide the customer their login information for the app
Provide customer service for anything that arises
Administrative / Customer Relations
Upload all information from appointments each day
Communicate with the Post Installation Manager to identify trending issues
Network with all departments within the company to ensure we can address any issue
Upload documents and required media files for each appointment
Maintain open relationships with all clients and answer any questions that arise
Maintenance
Weekly meeting with Post Installation Manager to track goals and continue growth
Requirements : Who You Are
Prior experience in hospitality, public relations, or sales
Prior experience in customer service or client relations
Excellent interpersonal skills
Keen attention to detail along with organizational and time management skills
Experience working with teams and offices in multi-state locations
Knowledge of Excel and Google Suite
Prior solar experience would be very helpful, but not required
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