The customer call center agent will perform work in a busy call center environment serving wireless phone service staff and customers. The agent will take calls from customers answering questions or addressing concerns they may have. Duties include handling many inbound and outbound calls to and from customers, listening to needs or issues and providing helpful solution to meet the current and future needs of the organization.

Company:
PureTalk, Telrite and H2O Wireless are nationwide providers of low cost, no contract wireless service operating on the nation's largest and most reliable GSM networks. Our growth is providing excellent career opportunities for talented professionals with a passion for achieving results. An admired, veteran owned company, we offer a well-rounded compensation and benefits package with a unique work environment in Covington, Georgia.

Duties/Responsibilities

• Take inbound/outbound calls, provide accurate satisfactory answers to questions and concerns.
• De-escalate situations involving dissatisfied customers, offering assistance and support.
• Guide callers through basic troubleshooting, navigation of company website or using Telrite products or services.
• Review customer’s accounts, providing updates and information about billing, shipping, warranties, or other account related items.
• Collaborate with other customer care associates and leadership to improve customer services.

Required skills/Abilities:

• Excellent verbal and written communication skills.
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude.
• Comfortable working in a fast paced atmosphere.
• Proficient with Microsoft office suite or related software.
• High speed reliable internet connection (A speed test will be conducted during the interview)
• A quiet and secure work space area
• Ability to work independently.
• Organizational/Detailed oriented skills.
• Must be available 7 days a week from 7am - 12am EST
• 8 hour shifts

Education/Experiences

• High school diploma or equivalent
• 1 year of customer service experience.
• Solid problem solving, troubleshooting skills.
• Ability to multi-task with detail and accuracy.

Please apply now. Thank you for your interest!
Note that job information in this posting is not all-inclusive. Other duties and responsibilities will be assigned and are subject to change based on business needs and management directives. No phone calls, agencies, or solicitations please. While we would like to respond to every inquiry, the volume of submissions prevents us from contacting those that are not close matches for consideration. Please attach resume or include full job history with submission, along with earnings history.