Job Program Compliance Coordinator

Benefits : 401(k) matching

Bonus based on performance

Company parties

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job Program Compliance Coordinator

Company and Culture :

PuroClean of Plant City, Florida is one of the largest, fastest growing restoration contractors in the area. We strive to be a leader in emergency property restoration services, help families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Job Position Description :

With a team mentality, manage job program operations, ensuring jobs are completed according to PuroClean processes and procedures. Keep the Operations Manager updated on all aspects of related jobs. Manage and improve customer satisfaction, including the resolution of customer complaints. Documentation is completed in a timely and accurate manner. Both internal and external communications are timely and effective. Jobs are completed, either meeting or exceeding customer expectations. A PuroClean Job Program Compliance Coordinator takes pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.

Responsibilities :

Manage Program jobs (residential and commercial) as required for Water, Fire, Mold, Biohazard, Contents / Cleaning and Large Loss

Manage all aspects of claims from accepting jobs to overseeing production milestones to completion of claim related tasks, from start to finish including communications with Third Party Companies, customers and adjusters

Manage virtual assistant

Assist in Large Loss job documentation and data entry

Assist Operations Manager with technicians daily assignments

Qualifications :

Experience with Restoration Programs (TPAs) including but not limited to Contractor Connection, Alacrity, PuroLogic, Eberl, Symbility, CoreLogic

Experience in using Xactanalysis, Company Cam, MICA, etc

Highly motivated and reliable

Ability to learn quickly and flexible with change and professional challenges

Strength with multitasking and handling deadlines, organizational skills

Attention to detail, calm under pressure

Works well on their own or as part of a team

Able to provide excellent customer service and meet needs of TPAs and adjusters

Ability to communicate clearly and effectively with a genuine interest in people. Representing the brand with honesty, integrity, and professionalism

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to PuroClean Corporate.