What are the responsibilities and job description for the Job Program Compliance Coordinator position at PuroClean?
Benefits
Company and Culture
PuroClean of Plant City, Florida is one of the largest, fastest growing restoration contractors in the area. We strive to be a leader in emergency property restoration services, help families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a 'servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.
Job Position Description
With a team mentality, manage job program operations, ensuring jobs are completed according to PuroClean processes and procedures. Keep the Operations Manager updated on all aspects of related jobs. Manage and improve customer satisfaction, including the resolution of customer complaints. Documentation is completed in a timely and accurate manner. Both internal and external communications are timely and effective. Jobs are completed, either meeting or exceeding customer expectations. A PuroClean Job Program Compliance Coordinator takes pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.
Responsibilities
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Company and Culture
PuroClean of Plant City, Florida is one of the largest, fastest growing restoration contractors in the area. We strive to be a leader in emergency property restoration services, help families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a 'servant-based leadership' mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.
Job Position Description
With a team mentality, manage job program operations, ensuring jobs are completed according to PuroClean processes and procedures. Keep the Operations Manager updated on all aspects of related jobs. Manage and improve customer satisfaction, including the resolution of customer complaints. Documentation is completed in a timely and accurate manner. Both internal and external communications are timely and effective. Jobs are completed, either meeting or exceeding customer expectations. A PuroClean Job Program Compliance Coordinator takes pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.
Responsibilities
- Manage Program jobs (residential and commercial) as required for Water, Fire, Mold, Biohazard, Contents/Cleaning and Large Loss
- Manage all aspects of claims from accepting jobs to overseeing production milestones to completion of claim related tasks, from start to finish including communications with Third Party Companies, customers and adjusters
- Manage virtual assistant
- Assist in Large Loss job documentation and data entry
- Assist Operations Manager with technicians daily assignments
- Experience with Restoration Programs (TPAs) including but not limited to Contractor Connection, Alacrity, PuroLogic, Eberl, Symbility, CoreLogic
- Experience in using Xactanalysis, Company Cam, MICA, etc
- Highly motivated and reliable
- Ability to learn quickly and flexible with change and professional challenges
- Strength with multitasking and handling deadlines, organizational skills
- Attention to detail, calm under pressure
- Works well on their own or as part of a team
- Able to provide excellent customer service and meet needs of TPAs and adjusters
- Ability to communicate clearly and effectively with a genuine interest in people. Representing the brand with honesty, integrity, and professionalism
