Mitigation Project Manager

Position: Mitigation Project Manager

Reports To: Mitigation Manager, General Manager, & Ownership

Company and Culture:

PuroClean, a leader in emergency property restoration services, helps families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a servant-based leadership mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.

Responsibilities

• Control and manage all mitigation and remediation projects assigned to you.
• Motivate the tech team to meet project goals and adhere to their responsibilities.
• Manage all aspects of a project to ensure that the projected timelines are met either through in-house technicians or the support of our subcontractors.
• Oversee scheduling of jobs, resources, subcontractors, and crew with the Project Coordinator.
• Prepare inspection forms and include detailed scope notes before leaving the job site so that our estimators may provide us with a proper estimate & scope of work.
• Act as an internal quality controller and complete all estimate reviews in a timely fashion so that estimates can be sent out as quickly as possible to the insurance company or homeowner.
• Communicate customer concerns/complaints to Management or Ownership
• Tell the customer how PuroClean can help them; sell the job by gaining customer and client confidence.
• Be in contact with the insurance company or the adjuster during the ongoing claim if there is one submitted to ensure progress.
• The final walk-through must be completed with a lead technician on all mitigation and remediation work to continue to ensure quality control.
• Use the PuroClean of customer management database to complete all forms that pertain to the specific type of project we are working on.
• Contact Project Coordinator to create a new assignment upon receiving a phone call about new work.
• iGuide or Docusketch all promising job leads upon arrival to the job site.
• Provide all necessary documentation for billing, including but not limited to:
• Work Authorization Forms, Photos, and Subcontractor invoices, Scope Notes, & Certificates of Completion.
• Be able to analyze and formulate a scope of work, when walking a jobsite.
• Oversee job costing, including supplies, employee hours, equipment, and subcontractors.
• Negotiate with the customer and insurance company on job costing and scope of work.
• Lead your on-call team during after-hours mitigation.
• Check in on jobsites daily.
• Walkthrough jobsite with estimates to check for inaccuracies, complete estimate reviews and submit the changes needed to the estimate within a timely fashion (24-48 hours).
• Provide proper training to crew members, and job performance reviews.
• Other tasks and/or duties asked by Management or Ownership

Qualifications:

• Strength with multitasking
• Able to handle tight deadlines and pressure
• Able to take charge and lead your team to success
• 3 years of experience settling insurance claims
• Understanding of what is and is not covered with standard HO policies.
• Ability to handle claims valued up to $65,000

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus opportunities

Work Location: On the road

Salary : $55,000 - $70,000