What are the responsibilities and job description for the LNP Specialist position at Purple Communications Inc?
LNP Specialist
Purple Communications Inc. is a leading U.S. provider of video relay services (VRS), video remote interpreting (VRI), and on-site interpreting services. We give people who are a part of the Deaf Community, and organizations that employ them, the ability to communicate effectively and the freedom to make and receive calls anytime, anyplace and anywhere.
Brief summary of duties:
The Local Number Port-In Specialist (PI Specialist) will be responsible for contacting customers with Purple TDN’s that have been ported out to another provider. The LNP will educate the customers about the porting process works and how porting out their number restricts their access to our services. The PI Specialist will assist the customer with the port-in process, and if the port is unauthorized, assist the customer in filing complaints with FCC for unauthorized port out. In addition, they will call prospective deaf customers who may be interested in porting their LN to Purple Communications. The representative will also be required to update and maintain accounts of the customers that they come in contact with.
Areas of Responsibility:
Make outbound calls & qualify port-in leads provided by management
Follow Porting contact requirements established by FCC
Assist Customers with LOA Documents, FCC Complaints and Feedback Surveys
Communicate company value proposition to ensure customer loyalty after port-in
Provide follow up support for all accounts assigned
Other duties may be assigned as needed.
Minimum Qualification Requirements:
Must be fluent in American Sign Language
Friendly and engaging
Organized, a self-starter and a quick learner
Connected to your local deaf community
A highly motivated salesperson with a good amount of energy
Capable of thinking in technical terms
Capable of devoted daily time
Familiarity with the Port – in process
Capable of producing written testimonials on customer’s behalf for submission to FCC
Experience with the following is a plus:
Knowledge of American Sign Language and Deaf Culture preferred
Troubleshooting any issue that may arise
Computer and Software literacy
Experience with any other video phone devices
Welcoming and enthusiastic personality
