What are the responsibilities and job description for the Service Delivery Specialist position at Purple Communications Inc?
Service Delivery Specialist
Summary:
This position will be responsible for supporting the general efforts of the Service Delivery team with a focus on order fulfillment, case management, product configuration, and shipping/receiving. The Service Delivery Specialist position has the primary responsibility of making sure our customers assets are up to date and shipped to the customer on time.
Essential Duties and Responsibilities:
- Provision videophone equipment.
- Collaborate with technical leads to troubleshoot issues related to hardware, software, and licensing.
- Reprogram computer equipment as needed.
- Asset Control – unloading, receiving, picking, stocking, shipping, quality control of product.
- Pull and prepare orders and check for accuracy.
- Support team members to ensure a smooth and efficient flow of product – QC, Purchasing, Packaging, and case management.
- Receive and stage inventory to be recorded in the inventory management system.
- Follow procedures for inventory control and process workflow.
- Products - inspect condition and quality, move and replenish as necessary.
- Case management – Return to repairs (RTR), RMA replacements, returns, S/N modifications, compliance related cases, and other related cases.
- Receive products from vendors.
- Product configurations/testing/reporting.
- Quality Control/Quality Assurance of Z/P assets
- Report to the service delivery manager for any packing material and/or product shortage.
- Properly remove expired product, not in inventory, for review and disposition.
- Ensure all activities are conducted in compliance with established company policies and SOP procedures.
- Maintain condition of work area free of trash, products in correct locations, and safe work environment.
- Assist with special projects and assignments.
- Perform all other tasks assigned by management.
Knowledge, Skills, and Abilities:
- Ability to work with various operating systems such as Windows, iOS, and Android.
- Experience working with MDM solutions is preferred.
- Demonstrate attention to detail.
- Support customer satisfaction.
- Complete projects in a timely manner and meet deadlines.
- Respond promptly to customer needs.
- Assist in improving processes, products, and services.
- Knowledge of setting up labels and quality packaging.
- Knowledge of Salesforce (not required – will train)
- Knowledge of using a bar code scanner.
- Shows the ability to work well under pressure, during extreme heavy days.
- Possesses effective written and verbal communication skills; displays reading comprehension skills.
- Exhibits the ability to work well with others and maintain organization between cross-related departments.
- Displays the ability to multitask and handle multiple issues on a consistent basis.
Qualifications:
- Must be able to maintain confidentiality.
- Strong computer skills.
- Basic knowledge of MS Outlook, Word, and Excel is a plus.
- High School Diploma or GED required.
- 2 or more years related experience in a warehouse environment is preferred.
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor's instructions and to perform the tasks requested by their supervisors.
Purple Communications is an Equal Opportunity Employer. Principals Only
