Collections Manager

Description

Are you a results-driven leader with a talent for elevating customer satisfaction? We're looking for a Collections Manager to join our headquarters team in Manhattan, KS. If you're experienced in leading high-performing teams and have a track record of implementing innovative service solutions, we want to talk. This key position will oversee our Buyer Services operations while mentoring a talented team dedicated to customer success. Join our organization and help drive excellence through strategic leadership and exceptional service standards.

The Collections Manager is responsible for managing both the Collections team and the Bidder Qualification team. With a focus on developing and implementing strategies to optimize collection efforts, maintain proper bidder qualification standards, and ensure compliance with company policies. This manager must balance maintaining strong customer service standards while enforcing payment policies and minimizing risk to the organization. Success in this role requires both analytical thinking and interpersonal finesse to achieve departmental goals while supporting the company's broader objectives.

Responsibilities

• Provide leadership, guidance, coaching, and direction to achieve department goals, by promoting the company vision, mission, and core values.
• Enforce team working agreements and accountability standards.
• Manage buyer relationships and payment workflows to maximize customer retention and ensure timely collections.
• Oversee the bidder qualification process, including bank reference, financial verification, and approval procedures.
• Ensure compliance with all relevant laws, regulations, and company policies regarding collections and credit verification.
• Undertake additional assigned duties as requested.
  
  

Supervisory Responsibilities

• Manage, mentor, and inspire a motivated and high performing team.
• Provide guidance, mentorship, and regular feedback to team members
• Set performance goals, conduct performance evaluations, and implement development plans for team members.
• Address any performance issues or conflicts within the team promptly and professionally.
  
  

Qualifications

• Internal applicants are required to have prior Lead or Management experience within Purple Wave.
• Minimum of 5 years of experience in accounts receivable, credit management, or collections.
• Experience with credit verification and risk assessment processes.
• Demonstrates strong judgment and decisive action in fast-paced situations.
• Successfully led and motivated cross-functional teams while promoting professional growth and development.
• Spanish speaking bi-lingual candidates encouraged to apply.
• Candidates may be requested to complete position specific skills assessments.
• Applicants must be either a U.S. Citizen or eligible to work in the U.S.
• Requires the ability to satisfactorily complete a background check.
  
  

Working Settings

• Full-time Salaried Exempt, not eligible for overtime.
• Office hours are 8am-5pm, Monday through Friday, additional hours may be required depending on priorities.
• Based in the Purple Wave headquarters in Manhattan, KS.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be able to access various departments of a given location.
  
  

Compensation

• The salary varies based on experience and qualifications, but typically ranges from $50,000 to $55,000 per year.
• Monthly Bonus Program - determined by the Company’s monthly revenue result and are paid on a “percent to plan” payout formula. (90% = $300, 100% = $600, 110% = $900, 120% = $1,200).
• Monthly phone stipend in accordance with the Company’s cell phone policy, currently $120/month.
• Health, Dental, and Vision starting the first of the month after 60 days of employment.
• 401(k) plan with an employer match up to 4% starting the first day of employment.
• Company-paid Life Insurance benefit of $25,000 with options to add more through employee contribution starting the first of the month after 60 days of employment.
• Personal Time Off (PTO) annual amount of 120 hours which is prorated based on the number of days between the 60th day of employment and the end of the calendar year. May vary to comply with state requirements.
• Eligible to participate in the Company Employee Stock Purchase Program (ESPP) after 90 days of employment, with enrollment opportunities each May and November.
  
  
  
  

About Purple Wave

Visit us at: PurpleWave.com

Purple Wave Auction is a leader in the equipment auction industry focusing on construction, ag, fleet, and government equipment. We are a data-driven, quickly changing and evolving, growing organization. Our focus is on marketing the assets we sell for our customers to find the highest quality bidders for the best recoveries for our sellers. We strive to make this transaction Straight, Simple, and Sold. We live daily by our core values of trust, team, care, and passion to be the place people want to work and our customers want to return to for their equipment buying and selling needs for their businesses.

Purple Wave Auction is the largest no-reserve Internet auction company in the Midwest.

• We have over 300 employees, nearly doubling in size in the last three years.
• We have a robust tech team and continue to invest in progressive techniques to enhance our services.
• While working at Purple Wave, you will have the opportunity to help our mission of being the easiest, most straightforward place to buy and sell used equipment.
• Purple Wave empowers its employees to solve problems effectively in a family-run business culture.
• We provide opportunities for continued education as you grow your career with tuition reimbursement. We have a generous benefits package in one of the fastest-growing companies in the area.
  
  

Purple Wave is looking for an enthusiastic person to join our growing team to support our customers as we bring our values of Trust, Team, Care and Passion to them.

Purple Wave Auction Core Values

• TRUST: We are trustworthy…Our business depends upon our integrity and our customer’s ability to trust Purple Wave and its people: to enforce a fair, transparent unreserved auction marketplace; to safeguard their bidding information; to give a full effort on behalf of their asset(s); We are transparent, accountable and fair.
• TEAM: WE ARE A TEAM…We respect, support, appreciate and inspire each other; We communicate and follow-through; We need each other. We do our best work when we work together.
• CARE: WE CARE…We care for our customers. We look out for their best interests. We work hard for them. We “go the extra mile”.
• PASSION: WE ARE PASSIONATE…We are positive, we are enthusiastic, we take pride in our work, we own our responsibilities and we deliver; When we see problems, we fix them. We learn from our mistakes. We improve ourselves and Purple Wave every day; We believe Purple Wave can be the best marketplace for used equipment and we are committed to make it happen.
  
  

Equal Opportunity Employer

Equal Opportunity is a Purple Wave, Inc. policy. It is our practice to select the best-qualified candidate for each position in the organization. No employee of the Company will discriminate against an applicant for employment or a fellow employee because of race, creed, color, religion, sex, national origin, ancestry, age, or other physical or mental disability, military or veteran status.

Notice of Background Check

As a condition of your employment, you will be required to sign the Company’s Authorization for Background Check, and to provide the Company with documents establishing your identity and right to work in the United States.

Additional Information

• Seniority LevelMid-Senior level
• Promotion Tag