Team Leader - Contact Center Sales

Purple is a digitally-native vertical brand with a mission to help people feel and live better through innovative comfort solutions. To us, comfort means more than great products, it means empowering every employee to feel comfortable being themselves. We believe your career at Purple will be a one-of-a-kind “Career in Comfort” because our workforce is one-of-a-kind. We are committed to a culture of collaboration where every voice is heard and understood. As an innovation company at our core, we believe a diversity workforce brings better insights, solutions and products and serves as the backbone to bettering our company. Join with us as we add to our team of exceptional individuals who will help us take over the world — one mattress at a time.

Compensation

The compensation target range for this role is:

$58,000 - $61,000

Job Summary

The Inside Sales Team Leader (Contact Center) leads and manages a team of Inside Sales Representatives. This may include hiring, motivating, recognizing, and rewarding, coaching, counseling, training, and problem solving. The position has a shared responsibility with the entire leadership team to ensure monthly sales targets are achieved for the team and individual Sales Representatives.

Job Description

Essential Duties & Responsibilities:

• Responsibility over meeting or exceeding sales targets established for the team.
• Works with individual team members to ensure sales quotas are met on a regular basis.
• Provides daily coaching, direction, and communication to team.
• Handles escalated customer concerns as needed.
• During periods of high contact volume, assists with sales.
• Analyzes KPIs and provides statistical and performance feedback and coaching on a daily/weekly basis to each team member.
• Coordinates with sales leadership and HR to address disciplinary and/or performance issues.
• Effectively administers improvement/development plans.
• Assists the senior leadership team with the daily operation of the contact center (including the development, analysis and implementation of staffing, training, scheduling, and reward/recognition programs).
• Works as a member/leader of special or ongoing projects (as needed).
• Establishes work procedures and processes that support the company and department standards, procedures, and strategic directives.
  
  

Required Skills, Education, Experience

• High School Diploma or equivalent required.
• 3 years sales leadership experience, preferably in an Inside Sales or Contact Center environment.
• Leadership experiencing managing 10 or more employees.
• Communication skills: Excellent interpersonal skills, ability to read, analyze and interpret documents; ability to respond effectively to all inquiries; ability to write using proper grammar, punctuation, and spelling; ability to effectively present information in meetings.
• Computer Skills: High computer literacy. Proficient in Word, Excel, Power Point, Sales CRM’s, etc…
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to work independently on projects and as a member of a team.
• Ability to multi-task and organize and prioritize workload.
• Ability to lead, motivate, and gain “followership.”
• Consistent attendance overseeing assigned work shifts.
• Available to work nights/weekends/holidays as business need dictate.
  
  

Physical Requirements

Physical activities may occasionally include:

• Remaining in stationary position, often standing, or sitting for prolonged periods of time.
• Adjusting or moving objects up to 15 pounds in all directions.
  
  

Physical Activities May Constantly Include

• Communicating with others to exchange information.
• Repetitive motions that may include the wrists, hands and/or fingers.
• Assessing the accuracy, neatness and thoroughness of work assigned.
  
  

Environmental Conditions May Occasionally Include

• Noisy open office environment
  
  

Benefits And Perks

• Medical, Dental, Vision
• 401(k) Match
• Flexible PTO
• Earn a Mattress
• Purple Swag
• Amazing Purple Products
  
  

WHY WORK AT PURPLE?

• Make your mark: We value innovative thinking. At Purple, you will be empowered to bring your ideas to life as we work together to improve people’s lives through comfort.
• Gain unique experience: Be a part of one of the fastest growing companies in Utah! The contributions you make will matter at Purple as the company continues to grow with you.
• Awesome culture: Join the tight-knit team at Purple and you can enjoy working alongside industry experts, making close friends, and annual employee appreciation events.
  
  

Purple provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment.