Golf Club House Manager

KEY ATTRIBUTES AND AREAS OF FOCUS

• Ability to act as a “thought partner” with the Board and its Committees.

• Cultural development through good hiring, training, communication, and fostering a

strong teamwork ethic.

• Strong understanding of superb dining attributes and other food and beverage

experiences for the club members and guests.

• Effective financial management skills through oversight of annual operating and

capital budgets.

• Provides sincere and consistent member and staff engagement and visibility to

members and staff as the face of the club.

• Superior communication skills, exuding energy, and creativity.

• Attentiveness to member services, programming, and satisfaction.

• Process driven leadership: setting standards

regarding all performance and execution and ensuring that they are consistently

maintained is critical.

• Recognizes the Club's marketplace, location and culture and works to position the

Club within the community as a desirable and admired Club.

• A high level of knowledge and understanding of standard operating procedures

regarding revenue and cost controls.

• Expertise in staffing different areas appropriately to provide exceptional service,

while operating within all federal, state, and local food and beverage wage and labor

laws as well as within a budget (ie. EEOC/ADA/FMLA/FECA/Title VII).

JOB DESCRIPTION

BE A VISIONARY

• Must be a thought partner for the Board, recognizing the importance of keeping

Purpoodock on the cutting edge of country club excellence by having a keen

understanding of current and future trends, demographics, legislative, economic, and

social issues. S/he should be decisive and set aggressive goals and objectives to ensure

the Club’s current and future success.

MEMBER RETENTION AND RECRUITMENT

• Must lead Purpoodock’s membership recruitment and retention efforts. It is very

critical that s/he understands the local market and economy. The candidate must be

comfortable and competent being an integral and proactive part of developing

relationships that lead to membership interest and/or business opportunities and is

effective in orienting new members so their initial experience with Purpoodock

administration results in constant use of the Club.

• Is a catalyst for identifying new programs/services and enhancing current ones for

members and their guests to increase club usage, member satisfaction, and member

retention.

FINANCIAL MANAGEMENT

• Must have sound financial management skills including the ability to oversee the

preparation and management of annual operating and multi-year capital budgets

supporting the strategic and tactical initiatives and expectations that s/he has

established with the Board.

• Is ultimately responsible to ensure that appropriate financial safeguards and controls

are in place for all Purpoodock’s primary assets (membership, staff, amenities, etc.),

whether it is for physical safety purposes or for the protection and long-term financial

success of the Club.

• Solidify best practices governing financial principles to include budget management,

cash flow and forecasting to ensure overall club financial success.

STRATEGIC PLANNING

• In partnership with the Board, the HM must lead the development of a strategic

plan/business road map for the current and future success of the Club.

• Must be able to identify issues, needs, goals, and objectives to help ensure the

perpetuation and continued viability of the Club.

MEMBER, BOARD, AND COMMITTEE RELATIONS

• Ensure that member satisfaction is always the first priority. Provide sincere, visibly

engaging leadership and interaction with all facets of the membership and their

guests. Be a consistent and positive force behind the creation and continuous

enhancement of all aspects of Purpoodock. Recognize that the Member Experience

and exceeding the expectations of Purpoodock members is of critical importance to

his/her long-term success.

• Must understand and be able to bridge the differences in the Club’s demographics

through effective member relations, activities programming and communication.

• Actively participate at Board and Club Committee meetings to set policies and

strategies to achieve the Club’s goals and objectives.

COMMUNICATION

• Will be a primary two-way conduit for information exchange, and must be consistent,

positive, and able to engage in this process. S/he must be a true listener who places

great importance on personal interactions with all constituencies of Purpoodock.

• Experience in developing a communication platform using contemporary media

(website, apps, social media, etc.) is desirable.

• Is the primary verbal and written communicator of important information to members

and staff and recognizes that the ability to convey information in an articulate, well-

conceived and well-written manner is of utmost importance.

• Believes in the power of proactive communication (i.e. orienting and culture setting)

of members, staff, and guests to ensure the core values of the Club are being

recognized and achieved.

EMPLOYEE RELATIONS

• Recognize, respect, and support the contributions of key managers and staff. Ensure

that appropriately skilled and competent departmental managers are in place for all

key positions and that each of them does the same in their respective areas of

responsibility. Set standards of performance for all departments and hold them

accountable for maintaining these standards within Purpoodock, most especially in

member service areas.

• Regularly model the highest level of personnel policy adherence and coach all others

to do the same.

• Maintain an environment and overall atmosphere for management/staff that

promotes and values appropriate and responsible contributions to Purpoodock’s

success. Ensure that all staff is focused on positive, supportive relationships amongst

themselves and with the membership.

• Create and cultivate an environment that ensures longevity and retention of

employees.

FOOD AND BEVERAGE

• Assures excellent food and beverage production and service for all outlets.

• Consistently provides superb dining and other food and beverage experiences for the

Club members and guests.

• Develops and enhances consistent on-boarding and training programs for all food

service personnel, working as necessary with the managers directly responsible for

those operations; Has a passion and aptitude for teaching and training.

• Establishes and consistently enhances quantity and quality operating standards for

personnel in areas of responsibility, and consistently evaluates their knowledge,

understanding, and execution to these standards.

• Clearly understands the financial metrics for successful attainment of goals and

objectives in F&B operations, and consistently reviews these expectations with his or

her direct reports to ensure understanding and ‘buy-in’ from those contributing to

their attainment.

CANDIDATE QUALIFICATIONS

• A minimum of 3 years of verifiable, leadership and management experience in an

active, first-class hospitality environment

• A verifiable career track that demonstrates a record of tenure and commitment to

previous employers, and that career moves were for enhancement of skills and

experiences as opposed to ‘unplanned’ career changes.

• Strong leadership skills with verifiable strengths in emotional intelligence, team

development, financial performance, diverse recreational amenity management

(golf and family activities and others are especially desirable), quality food and

beverage programming, exceptional member/guest service programming, strategic

planning, project management, and most importantly the ability to consistently define

and achieve goals and objectives.

SKILLS AND COMPETENCIES

• A Team Builder. A person who embodies the persona of ultimate coach and motivator,

bringing out the best in others by setting clear goals and expectations, providing

consistent feedback and support, and treating others with respect and

professionalism.

• A confident, diplomatic, and competent professional who is a “doer” and “take-charge

person” and who recognizes the importance of accountability. A creative problem

solver who commands respect through professional interactions and integrity.

• Possessive of strong organizational skills and an obsession with details necessary to

achieve high levels of quality, satisfaction, and outstanding member experiences.

• A charismatic individual with a sense of humor and style that is commensurate with

the culture and expectations of a friendly, fun, and supportive membership and team

of associates.

EDUCATIONAL AND CERTIFICATION QUALIFICATIONS

• An Advanced Degree is highly desirable, preferably in Hospitality Management or

Business.

• Minimum of Bachelor’s Degree Required with a minimum of three years preferred

experience in the private club or hospitality industry.

Job Type: Full-time

Pay: $85,000.00 - $100,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Health insurance
• Paid time off

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus opportunities

Ability to Relocate:

• Cape Elizabeth, ME 04107: Relocate before starting work (Required)

Work Location: In person