What are the responsibilities and job description for the Customer Service Representative (On-site) position at PVS Chemicals, Inc.?
Function: Customer Service Representative - Minibulk
Key responsibilities (May include but not limited to):
- Receive and review orders (verbal, faxed, mailed, electronic) , dispatch and process in a timely manner
- Invoicing of customers.
- Order product from various vendors to fulfill orders/stock
- Verify and maintain inventories for each market
- Reporting non-conformance’s via the Service Report System
- Managing accounts in cooperation with Sales Representatives
- Process customer requests
- Continual system and process review and improvement
- Provide assistance in general office administration
- Be in rotation for after hours phone.
- Work within shift of operation hours of 8:00 AM to 6:00 PM. Will need to be flexible to change in schedule.
- To continually exceed the expectations of our Customers and Vendors.
Required Education / Training / Equivalent Experience (Prior to hire / transfer):
- Associate Degree or relevant college experience
- Customer Service experience (2-4 Years)
- Logistics background or exposure.
- Excellent Communication Skills
- Organizational skills and Multitask Management
- Detail Oriented
- Computer skills to include Access, Word, Excel, Out Look
- Ability to excel in a high paced deadline oriented environment
- Problem solving skills
- Team Player
- Positive Attitude
- Job longevity (stayed in positions or field over 3 years)
OJT (Required within the initial employment period – varies per position and experience):
- Basic understanding of NACD / Responsible Care
- Service Report system
- Understand applicable procedures, work instructions, forms, checklists, etc.
- Applicable ADAGE skills
- PVS 101
Applicants must be able to pass a drug screen and background check. The salary range for this role is $45,000 to $48,000 per year.
Salary : $45,000 - $48,000
