Local Office Services Leader - Senior Manager

At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information. Those working as assistants and office support at PwC will provide high-level administrative support to senior executives, including managing their schedules, coordinating meetings, and handling confidential information. You will play a crucial role in maintaining smooth operations and effective communication within the organisation.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Craft and convey clear, impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

The Opportunity
As part of the Workplace Experience team you are to organize, direct and deliver office based services including hospitality, facilities maintenance, and space planning. As a Senior Manager you are to lead large projects, innovate processes, and maintain operational excellence while interacting with clients at a significant level to drive project success. You are to manage multi-vendor operations and collaborate with third-party service providers to drive quality service delivery, process improvement and cost effectiveness.

Responsibilities
- Organizing, directing, and delivering office-based services
- Leading large projects and maintaining operational excellence
- Interacting with clients to drive project success
- Managing multi-vendor operations
- Partnering with third-party service providers for quality service delivery
- Innovating processes to enhance efficiency
- Providing strategic input into the firm’s business strategies
- Building trust with multi-level teams and stakeholders

What You Must Have
- High School Diploma
- 6 years of experience

What Sets You Apart
- Bachelor's Degree preferred
- Delivering Office Services with hospitality focus
- Maintaining relationships with customer groups
- Identifying opportunities for continuous improvement
- Managing multi-vendor operations
- Driving strategic space utilization
- Managing collaborative seating solutions
- Supporting technology organizations and Agile teams
- Delivering safe, clean, well-maintained environments
- Planning and executing improvement projects

Learn more about how we work: https://pwc.to/how-we-work

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.





The salary range for this position is: $89,000 - $315,000, plus individuals may be eligible for an annual discretionary bonus. For roles that are based in Maryland, this is the listed salary range for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

Qualifications:

IFS - Internal Firm Services - Other

Salary : $89,000 - $315,000