Team Services Manager

Job Description:

This is an exciting opportunity to join the Professional Women’s Hockey League (PWHL) Boston team as a Team Services Manager. We are looking for someone who is highly motivated, positive and resilient to join our PWHL Boston team. As a valued member of the Hockey Operations Team, the Team Services Manager will be responsible for establishing a professional level of care for the players, coaches, and hockey operations staff, ensuring that all needs are met to enable the highest level of performance in the PWHL Boston market.

Responsibilities:

• Fully understand and implement CBA requirements for player appearances, travel and training services for players.
• Arrange and provide pre- and post- training and game day meals.
• Order and coordinate delivery and setup of training-day and game-day player snacks. For home games, setup snacks for home and away teams; for away games, setup snacks for bus rides and hotel stays.
• Act as primary contact for the travel agency and all other travel vendors. Troubleshoot problems and provide solutions.
• Manage game travel itineraries and logistics, including transportation, accommodations, food, and miscellaneous items.
• Communicate travel itineraries to staff and players 5 days in advance and create a travel manifest for hotels (rooming lists, arrival times, etc.).
• Develop and deliver the visiting team welcome package, providing all information needed about home venue, entrances, locker rooms, ticket office, places to eat, places to stay, etc.
• Responsible for obtaining and delivering passports, driver's licenses and other documents required for players.
• Manage transition/relocation of new players, including housing, travel and other transition services.
• Create and distribute, in advance, the monthly team schedules including player practices, games and meetings.
• Responsible for coordinating player per diem payments with Payroll.
• Manage purchases within budget and report budget vs. actual variances for team services department.
• Oversee cleanliness of player and staff lounge area(s).
• Confirm players' availability for appearances and communicate appearance itineraries to players, while working closely with business operations teams for coordination.
• Track player appearances vs. requirements, coordinating all appearance payments owed to players and submit to payroll for processing payment.
• Handle all other aspects of player appearances confirming with CBA requirements and league requests.
• Coordinate with Business Operations team to supply prize and memorabilia requests for appearances and/or other events.
• Other duties as assigned

 Qualifications:

• Candidates must have 5 years of experience in a hockey operations administration role
• Knowledge of performance needs for professional athletes
• Knowledge of game day operations, including team and ice-level requirements
• Candidate must be a motivated, self-starter
• Excellent standards of professionalism, especially when interacting with athletes
• Strong interpersonal skills
• Ability to prioritize multiple tasks and work under various pressures
• Candidate must be extremely organized and detail-oriented
• Available to work all home games in market including evenings and weekends
• Available to travel to all away games with the team, which could be via plane, car or bus.
• Adhere to all PWHL service standards and policies including Health & Safety while working in compliance with the provisions of the Occupational Health & Safety Act

Apply Here:

https://www.teamworkonline.com/hockey-jobs/pwhl-jobs/pwhl-league-office-jobs/team-services-manager-2085874