What are the responsibilities and job description for the Customer Care Specialist (Technical) position at Pye Barker Fire and Safety LLC?
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The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints. The position is directly responsible for creating an effortless customer experience for external and internal customers by phone or email. The position is also directly responsible for product inquiries, verification of account information, providing support to our branches and customers, as well as customer conflict resolution and escalation. The position takes ownership of customer issues and provides complete end-to-end issue resolution by utilizing the resources available.
Job Description
Essential Duties & Responsibilities :
- Interacts with customers via telephone, email, or in person to provide support and information on products or services and billing inquiries.
- Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
- Address customer questions on available alarm systems.
- Troubleshooting issues with hardware and / or software
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Perform other duties assigned by management.
Education / Qualification :
Other Duties :
Physical Requirements :
indeed #peakalarm
Benefits and Perks :
Pye Barker Fire and Safety is an Equal Opportunity Employer
