What are the responsibilities and job description for the Billing Customer Support Specialist position at Pye-Barker Fire & Safety, LLC?
Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.
The Billing Customer Support Specialist will handle customer inquiries and issues related to charges, update and process payments, monitor billing emails, and provide backup support to job/data entry specialists.
Essential Duties & Responsibilities:
- Address customer inquiries regarding charges and resolve concerns promptly.
- Process and update payments efficiently.
- Monitor and respond to billing-related emails in a timely manner.
- Provide backup support to job/data entry specialists as needed.
- Handle billing inquiries via phone and take payments over the phone.
- Process and maintain customer cancellations with accuracy.
- Uphold the integrity and confidentiality of customer and employee information.
- Collaborate effectively with team members to ensure seamless operations.
- Maintain an understanding of customer agreements and billing procedures.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
- Demonstrate a commitment to excellent customer service.
- Participate in special projects and complete other duties as assigned.
Education/Qualification:
- High school diploma or equivalent.
- Customer service experience required
- Strong proofreading skills.
- Proficiency in Microsoft Office Suite or similar software.
- Understanding of clerical procedures and systems, including recordkeeping and filing.
- Ability to work independently and troubleshoot effectively.
- Strong organizational and prioritization skills.
- Service-oriented and able to resolve customer grievances.
Other Duties:
- Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
- Performs other duties as assigned.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
#really #peakalarm
Benefits and Perks:
Excellent pay
Medical, dental, vision
Company paid life insurance
Company paid short term disability
401K with employer match
Paid vacation and company holidays
Company vehicle (if job applicable)
Pye Barker Fire and Safety is an Equal Opportunity Employer
