What are the responsibilities and job description for the Central Station Dispatcher position at Pye-Barker Fire & Safety, LLC?
Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.
This position is responsible for organizing, scheduling, and managing the flow of activities for the field technicians. They monitor/adjust the daily schedule as needed to complete the expected and upcoming work in the short term. This position is responsible for collaborating with service managers, office staff, sales staff, field technicians, contractors, and customers to ensure smooth and profitable projects from start to finish.
Essential Duties & Responsibilities:
Dispatchers receive incoming telephone calls from potential and existing clients, disseminate information for emergency personnel, and monitor security & fire systems (burglary, fire, and video)
Schedule appointments for clients, answer phones and track clients’ service records
Receive alarm signals in the stack and follow custom instructions to resolve
Create and maintain a directory of service providers and resources
Create and maintain a database of clients and client needs
Bill completed service SRs for local accounts.
Order any materials needed for the required service.
Interact with clients who are not satisfied, putting service and communication techniques into practice and resolving any conflicts professionally and answering inquiries respectfully
Evaluate the quality of all services and identify areas that need improvements
Ensure each client is given the necessary services and follow up to fill ongoing service needs
Maintain good relationships with service providers and clients to keep customer base
Monitor the services being provided and stay up to date on any services being introduced or discontinued
Perform other duties assigned by management.
Education/Qualification:
A minimum of 1 year of dispatching or related customer service experience required
Previous administrative experience preferred
Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
Excellent customer service and problem-solving skills
High quality organizational skills
The ability to work well under deadlines and to multitask
The ability to build relationships and coalitions within the community
Excellent verbal and written communication skills
Excellent critical thinking and problem-solving skills
Other Duties:
Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
Performs other duties as assigned.
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
#really #unitedalarm
Benefits and Perks:
Excellent pay
Medical, dental, vision
Company paid life insurance
Company paid short term disability
401K with employer match
Paid vacation and company holidays
Company vehicle (if job applicable)
Pye Barker Fire and Safety is an Equal Opportunity Employer
