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Sales Support Associate

Pye-Barker Fire & Safety, LLC
Rockport, ME Full Time
POSTED ON 3/29/2025
AVAILABLE BEFORE 5/29/2025

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

Seacoast Security is proud to be part of the Pye-Barker family.

The Sales Support Associate will assist both external customers and internal teams in the growing sales support and installation department. They will be the first point of contact for new customers and the last for those closing accounts. Strong communication, professionalism, teamwork, and attention to detail are key for our customer experience.

The pay range for the role is $18.00 - $20.00 per hour - based on experience.

Essential Duties & Responsibilities:

  • Respond to internal and external customer inquiries regarding alarm systems

  • Assist sales personnel with contracts and documentation tracking

  • Complete data entry, job information, and billing on customer accounts via monitoring software

  • Collect and enter orders for new and or additional products and services

  • Effectively work with all departments of the business professionally

  • Ensure appropriate actions are taken to resolve customer issues and concerns

  • Maintain customer accounts and records with detail

  • Inform management of pertinent issues or discrepancies as they occur

  • Perform other duties assigned by management

Education & Qualifications:

  • High school diploma or equivalent is required

  • Must have a minimum of 6 months’ experience working in an administrative position

  • Customer service and or account billing experience desired

  • Must be organized with a strong ability to multi-task

  • Excellent communication skills - including active listening skills

  • Ability to handle issues in a professional and confident manner

  • Proficient computer skills with the adaptability to learn new software(s)

#seacoastsecurity

Benefits and Perks:

  • Excellent pay

  • Medical, dental, vision

  • Company paid life insurance

  • Company paid short term disability

  • 401K with employer match

  • Paid vacation and company holidays

  • Company vehicle (if job applicable)

Pye Barker Fire and Safety is an Equal Opportunity Employer

Salary : $18 - $20

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