What are the responsibilities and job description for the Sales Support Associate position at Pye-Barker Fire & Safety, LLC?
Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.
Seacoast Security is proud to be part of the Pye-Barker family.
The Sales Support Associate will assist both external customers and internal teams in the growing sales support and installation department. They will be the first point of contact for new customers and the last for those closing accounts. Strong communication, professionalism, teamwork, and attention to detail are key for our customer experience.
The pay range for the role is $18.00 - $20.00 per hour - based on experience.
Essential Duties & Responsibilities:
Respond to internal and external customer inquiries regarding alarm systems
Assist sales personnel with contracts and documentation tracking
Complete data entry, job information, and billing on customer accounts via monitoring software
Collect and enter orders for new and or additional products and services
Effectively work with all departments of the business professionally
Ensure appropriate actions are taken to resolve customer issues and concerns
Maintain customer accounts and records with detail
Inform management of pertinent issues or discrepancies as they occur
Perform other duties assigned by management
Education & Qualifications:
High school diploma or equivalent is required
Must have a minimum of 6 months’ experience working in an administrative position
Customer service and or account billing experience desired
Must be organized with a strong ability to multi-task
Excellent communication skills - including active listening skills
Ability to handle issues in a professional and confident manner
Proficient computer skills with the adaptability to learn new software(s)
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Benefits and Perks:
Excellent pay
Medical, dental, vision
Company paid life insurance
Company paid short term disability
401K with employer match
Paid vacation and company holidays
Company vehicle (if job applicable)
Pye Barker Fire and Safety is an Equal Opportunity Employer
Salary : $18 - $20
