What are the responsibilities and job description for the Video/Camera Service Technician position at Pye-Barker Fire & Safety, LLC?
Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.
Essential Duties & Responsibilities:
- Installation, service, and maintenance of IP and some analog camera/video systems. Emphasis on IP cameras and associated devices.
- System testing and inspecting as per the prescribed standards.
- Make connections and adjustments as directed and test the operation of all components of each device in the system for proper operation.
- Responsible in being available for on-call rotation for service and will be on call as required by management.
- Prepare accurate and timely electronic service tickets and reports.
- Maintain detailed records of repairs, installations, and service activities.
- Ensure a high level of customer service, satisfaction, and communication.
- Maintain a clean and safe work environment on and off site.
- Interface successfully with Administration, Sales, Customers, and Management.
- Diagnose and repair technical faults, including hardware malfunctions and software glitches.
- Ensure proper integration with existing systems, such as monitors, network infrastructure, or control units.
- Calibrate video equipment for optimal performance.
- Update inventory records for parts and equipment used in repairs.
- Adhere to industry standards and safety protocols during installation and servicing.
- Stay informed about the latest technological advancements and regulatory changes.
- Perform other duties as required by management.
Education/Qualification:
- High School Diploma / GED.
- Experience in inspecting and servicing cameras, video, and network equipment preferred.
- Must have a valid low voltage journeyman’s or contractor’s license.
- Ability to use a variety of hand tools and video/electrical diagnostic equipment.
- Clean driving record and a valid Driver's License required.
- Must be willing to enroll in and complete manufacturers’ online training programs for various camera and access control systems.
- Must read and speak English.
- Excellent written and verbal communication skills.
- Must be responsible, self-motivated, self-starter, personable and well organized.
- Computer knowledge and experience using Microsoft Office Suite (Word, Excel, Outlook) preferred.
- Prior experience with IP cameras, NVR/DVR equipment and various network equipment.
- High level of proficiency in working with computers.
Other Duties:
- Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
- Performs other duties as assigned.
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Benefits and Perks:
Excellent pay
Medical, dental, vision
Company paid life insurance
Company paid short term disability
401K with employer match
Paid vacation and company holidays
Company vehicle (if job applicable)
Pye Barker Fire and Safety is an Equal Opportunity Employer
